Loyalty360 Member Profile

Loyalty marketing is a pervasive theme for many global companies and, at Ryder, officials view communication as its biggest evolution. “I would say the biggest evolution is communication,” Rich Mohr, VP & Global Product Manager...Read More

Last week Expedia implemented some significant changes at HomeAway to accelerate the transition of the platform from advertising to transactions, according to Expedia CEO Dara Khosrowshahi. “In the U.S., we’re moving to a single and...Read More

Bond Brand Loyalty, North America’s leading brand loyalty agency, recently announced a new partnership with Chicago-based Hinda Incentives, which will become part of Bond’s reseller partner network. A leading provider of incentive...Read More

Understanding, segmenting, and targeting online customers presents an ongoing challenge for marketers. Qubit, a pioneer in delivering data-first customer experiences, this week launched a comprehensive upgrade to its premium digital experience...Read More

U.S. Bank officials have been working on various ways to add value to the overall customer experience. And with Deal Local−a new mobile app designed to help local businesses attract new customers and build loyalty with their existing...Read More

Chipotle has always had a significant amount of customer loyalty. Following the E.Coli outbreak last year, Chipotle took a hit on the customer loyalty front. What’s more, company officials on Tuesday reported a net loss of $26.4 million for...Read More

Officials at Southwest Airlines were delighted with the company’s first-quarter results, noting the marketing department’s stellar performance in highlighting the “Transfarency” campaign and the momentum with the Rapid...Read More

McDonald’s CEO Steve Easterbrook is very pleased with the company’s first-quarter performance, which came on the heels of momentum built from the end of 2015. During the company’s April 22 earnings call, Easterbrook touted the...Read More

Anyone who has an appointment to repair anything wrong with their cable television wants anything that can make the customer experience better. Time Warner Cable customers will soon receive just that through the company’s use of Glympse...Read More

Mazda wants to elevate its customer engagement, heighten its customer loyalty, and spark its brand advocacy. As a result, it has taken a new approach to these critical customer engagement pieces. Tim Manning, Vice President of Customer Service...Read More