CEO Arnold Donald has been instrumental in turning things around at Carnival Corporation, which saw its Princess Cruises pay a $40 million fine in December for dumping oily waste into the ocean, with company officials pleading guilty to seven felony charges.
Despite that significant negative feedback, Carnival Corp. is cruising along nicely, thanks to an elevated customer experience.
Three years after Donald assumed his CEO post, Carnival’s net profits have risen to $2.8 billion in 2016, up from $1.8 billion in 2015. Donald....