Luke Russell

Job Title: Project Director

Company: AIMIA

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Email: luke.russell@aimia.com

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Articles with Luke Russell


Dunkin’ Donuts Honors Customer Loyalty Through First National Peel and Reveal Promotion

  • August 31 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

It is such a simple, yet, an engaging promotion that Dunkin’ Donuts recently launched to reward its supremely loyal customer base. The promotion is called “Sip. Peel. Win,” which is the brand’s first-ever national on-cup...Read More

Shoe Carnival Leverages New Customer Engagement Strategies

  • August 31 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

In the past couple of years, Shoe Carnival, one of the country’s largest footwear chains with more than 555 stores throughout the Midwest, South, and Southeast regions, has seen its Shoe Perks loyalty program more than double to more than 12...Read More

Brands Are Seeking Customer Loyalty, Advocacy, and Deep Emotional Connections

  • August 30 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Brands are constantly trying to build deeper relationships with their customers that lead to heightened engagement, loyalty, and advocacy. These aspects of the brand/customer relationship were examined during Tuesday’s Loyalty360 webinar...Read More

BJ’s Wholesale Club Attracts More Customer Loyalty with Expanded Pet Assortment

  • August 30 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Can pets assist with customer loyalty? Just ask BJ’s Wholesale Club. BJ’s Wholesale Club expanded its Berkley Jensen pet assortment line with additional dog treats, dry dog food, and wet cat food options that are grain-free with zero...Read More

The Time Is Right for Customer Engagement Via Credit Cards

  • August 30 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Is there ever a good time to be a credit card customer? According to the J.D. Power 2017 Credit Card Satisfaction Study, one incentive driving the high levels of overall satisfaction among credit card customers is cash-back rewards. &ldquo...Read More

Loyalty Program Represents Incredibly Valuable Asset for Ulta Beauty

  • August 29 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Ulta Beauty’s growth is simply astonishing, due in large part to its immensely popular loyalty program, Ultamate Rewards.Ulta Beauty achieved more than 20 percent top-line growth during the company’s second quarter. “We exceeded...Read More

A Trend Away from Traditional Loyalty Programs? The Value Exchange

  • August 29 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Loyalty360 talks to brands and vendors on a regular basis to stay close to the pulse of the industry, what’s trending, and where certain technologies might be making a lasting impact on customer experience/customer engagement. Loyalty360...Read More

In-store Customer Experience Alive and Well Among Millennials

  • August 29 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

So many loyalty marketers would love to know what exactly makes millennials tick from a customer engagement/customer experience perspective, what kinds of technology options they prefer, and where they like to shop. Like their Generation Z...Read More

Expedia Evolves Technology Offerings Toward Magnified Customer Engagement

  • August 28 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Earlier this month Expedia launched Expedia Powered Technology, a toolkit of technology, marketing, and data offerings designed to help hotel partners drive knowledge and efficiencies to grow their businesses. Loyalty360 talked to Melissa Maher...Read More

GameStop Sees Significant Rise in Loyalty Program Membership

  • August 28 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

For GameStop, which has built a devout and loyal following over the years, its PowerUp Rewards program is a critical piece of the company’s overall customer-centric focus. In the past 12 months, the loyalty program has added 1.5 million...Read More

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