Luke Russell

Job Title: Project Director

Company: AIMIA

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Email: luke.russell@aimia.com

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Articles with Luke Russell


C Spire Savors Latest Customer Experience Initiative Response

  • January 04 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Loyal customers at C Spire, which earned the Platinum Award in the “Voice of the Customer” category at the inaugural Loyalty360 Awards in March 2014, have responded incredibly well to its latest customer experience and relationship...Read More

SessionM’s Acquisition of LoyalTree Upgrades Customer Loyalty, Retention Efforts

  • January 04 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Officials at SessionM, a Boston, MA-based mobile-first marketing automation and loyalty platform, believe that last month’s acquisition of LoyalTree, a Pittsburgh-based provider of integrated point-of-sale (POS) marketing software for retail...Read More

Allstate Sees Innovation as a Critical Piece of Customer Experience

  • December 30 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Editor’s Note - This story was originally published in January's Loyalty Management Online, and is part of Loyalty360’s “Best of 2016.” We wish you and your family a happy holidays, and will return to our regular...Read More

A Shared Values System Powers Commitment to Superb Customer Experience at Publix

  • December 30 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Editor’s Note - This story was originally published in February's Loyalty Management Online, and is part of Loyalty360’s “Best of 2016.” We wish you and your family a happy holidays, and will return to our regular...Read More

Hilton HHonors Is All About Technology Innovation as Membership Surges

  • December 29 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Editor’s Note - This story was originally published in June's Loyalty Management Online, and is part of Loyalty360’s “Best of 2016.” We wish you and your family a happy holidays, and will return to our regular content...Read More

Ryder Focuses on Customer Retention, Customer Loyalty

  • December 28 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Editor’s Note - This story was originally published in May's Loyalty Management Online, and is part of Loyalty360’s “Best of 2016.” We wish you and your family a happy holidays, and will return to our regular content...Read More

Acxiom TV Targets Personalized and Digitized Customer Engagement

  • December 28 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Editor’s Note - This story was originally published in February's Loyalty Management Online, and is part of Loyalty360’s “Best of 2016.” We wish you and your family a happy holidays, and will return to our regular...Read More

Ulta Beauty’s Loyalty Program Elevates Award-winning Brand Messaging

  • December 27 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Editor’s Note - This story was originally published in December, and is part of Loyalty360’s “Best of 2016.” We wish you and your family a happy holidays, and will return to our regular content schedule in 2017! Ulta...Read More

Red Lion Hotels Creates Wi-Fi Affinity Program for Elevated Customer Experience

  • December 27 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Editor’s Note - This story was originally published in July, and is part of Loyalty360’s “Best of 2016.” We wish you and your family a happy holidays, and will return to our regular content schedule in 2017! Officials at...Read More

Wheaton | Bekins Finds Enhanced Customer Experience Through Effective Communication

  • December 26 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

By prioritizing and focusing its resources on providing a consistent customer experience, primarily on those customers who have demonstrated a propensity to recommend Wheaton World Wide Moving | Bekins Van Lines to others or are repeat customers...Read More

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