Loyalty360 Member Profile

All customers have so many expectations these days, and that trend is not lost on restaurant consumers. Providing a seamless customer experience is paramount for frequent restaurant visitors. A new Deloitte report reveals that 40% of...Read More

Massachusetts Mutual Life Insurance Co. (MassMutual) maintains award-winning customer service and industry-leading client retention rates for retirement plans. So, how do you improve upon those lofty grades to boost customer engagement and...Read More

Sprint officials wanted to celebrate its existing customers and their vastly improved network. As a result, Sprint launched the “Sprint Getaway Giveaway” sweepstakes. Through Sept. 16, customers can visit the “Sprint Giveaway...Read More

When Paul Murray, Senior Manager Digital Marketing and Innovation, Dunkin’ Donuts, spoke earlier this year during his session, “Mobile as an Accelerator of Loyalty, Evolving the Customer Experience,” at the 9th annual ...Read More

Staying on the cutting edge of rapidly changing technology and evolving consumer expectations places customer loyalty as an absolute key priority at Chili’s Grill & Bar®. Wade Allen, VP Digital Innovation & Customer Engagement...Read More

The Finish Line has a healthy amount of brand loyalty. But before achieving that lofty goal of brand loyalty, how does the brand start the process? Imran Jooma, Executive Vice President and Division President of Omnichannel Strategy, told...Read More

Presidential elections almost always spark a plethora of opinions everywhere and Omni Hotels & Resorts hopes to cash in on these intense discussions. Starting today through Election Day, Nov. 8, Omni Hotels will launch “Polling for...Read More

PeoplesBank has been around for more than 130 years and one of the main reasons for that longevity is its ongoing innovation that has led to generations of brand loyalty.   “Innovation has always been a strong organizational value for...Read More

Although the past fiscal performance hasn’t quite been so appealing for teen apparel retailer Abercrombie & Fitch, there is hope on the horizon as the company moves strategically toward a new brand identity and increased customer loyalty...Read More

“Involve all your employees in your mission,” Andy Moore, Director of Communications for Hwy 55 Burgers, Shakes & Fries, told Loyalty360. Last year, Moore said, the company shut down all its stores and threw an employee...Read More