Canadian homegrown delivery platform Skip and CIBC have expanded their partnership to give Canadians more value through the Skip+ membership program. Building on a successful collaboration launched in 2024, which has already helped cardholders...Read More

In 2024, the global loyalty management market was valued at USD 6.8 billion. By 2025, it is projected to reach USD 8.432 billion. And by 2035, it is expected to expand to USD 72.48 billion, growing at a CAGR of 24 percent. (Source)Most headlines...Read More

The summer rush subsides. Holiday bookings taper off. Load factors soften. And suddenly, the airline loyalty program that hummed with activity during peak travel months falls quiet.For airline loyalty executives, this seasonal ebb is more than a...Read More

White Castle Honors Superfans in 2025 Cravers Hall of Fame ClassWhite Castle inducted 14 devoted fans into its Cravers Hall of Fame during a ceremony held at its Columbus headquarters, marking the 25th class since the program began in 2001. The...Read More

Papa Johns is advancing its digital strategy with the launch of Lou AI, an AI-powered pizza assistant built into its mobile app. Developed using Google Cloud’s Food Ordering technology, Lou AI is designed to make ordering more personalized...Read More

Lyft and United Introduce “Pay with Miles” for Rides Lyft and United Airlines have launched a new “Pay with Miles” feature, allowing U.S. riders to redeem MileagePlus miles directly for Lyft rides. This marks the first...Read More

Hawaiian Airlines has officially joined the oneworld alliance, marking its first participation in a major global airline network. The move significantly expands travel connectivity to and from Hawai‘i, linking the islands to nearly 1,000...Read More

Bigger incentives aren’t the answer—better design is. Loyalty by Design shows how the loyalty layers (rational, behavioral, emotional) and the levers (Points, Progress, Prompts, Prestige) create smarter incentives that drive lasting...Read More

Experian Brings AI-Powered Financial Education to Snapchat Experian has announced a new initiative to deliver financial education directly within Snapchat through its AI-powered Sponsored Snaps feature. The move is part of Experian’s...Read More

StubHub has introduced a new integration that allows users to discover and browse live events directly within Claude, the AI assistant developed by Anthropic. This feature connects users to StubHub’s global inventory, offering real-time...Read More