Loyalty360 Member Profile

In an innovative move, 1-800-FLOWERS.COM is expanding their customer experience presence to Facebook Messenger. On the heels of the social media giant’s announcement at its F8 Developer Conference that “chatbots” are coming to...Read More

For customers, having their favorite brands available in mobile app form may seem like a given. The portable convenience and exclusive features that come from a well-designed app are valuable tools in building customer engagement and staying top...Read More

Marriott International CEO Arne Sorenson sent a letter to the company’s loyalty program members last week in light of the merger with Starwood Hotels and Resorts. Sorenson’s letter was titled, “One Step Closer to More Choices...Read More

For nearly a quarter century, CarMax has satisfied its customers with excellent service and offered value that has instilled brand loyalty. “It’s an exciting time for CarMax,” CarMax President Bill Nash said during the April 7...Read More

Victor Herrero has been CEO for Guess for the past nine months and he outlined some strategic plans to expand the brand’s customer loyalty in the next three years. Herrero’s plans came during last month’s fourth-quarter earnings...Read More

As brands continue to leverage new technologies in an effort to engage customers across multiple channels, Denver-based Store of Lingerie (SOL) is following suit with the recent announcement of a partnership with dotmailer. The collaboration seeks...Read More

Albertsons, which acquired Safeway Inc. for $9.2 billion in January 2015, recently launched the highly successful Just for U digital loyalty program that was introduced by Safeway in 2011. Albertsons launched the Just for U program at...Read More

On the heels of a difficult third quarter, which was negatively impacted by some bad weather in the Southeast and up the East Coast, officials at Ruby Tuesday said during their April 7 earnings conference call that they plan to focus on the...Read More

Focus on customer experience processes is growing at a rapid pace, and companies see the trend continuing in coming years. This, according to a study from Marketo and The Economist Intelligence Unit that explores how companies view the growth of...Read More

Digital customer engagement is such a critical piece of the customer loyalty puzzle for marketers today. But, if customers aren’t happy with their wireless providers, brand loyalty goes out the window. According to the 2016 Accenture...Read More