Luke Russell

Job Title: Project Director

Company: AIMIA

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Email: luke.russell@aimia.com

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Articles with Luke Russell


Katy Perry, Staples Partner to Raise CX Awareness About Teachers’ Ongoing Needs

  • July 06 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Staples has teamed up with global superstar Katy Perry to raise awareness about public school teachers and their ongoing financial obligations to purchase equipment for their classrooms. As a result, Staples and Katy Perry launched a new public...Read More

ExxonMobil Enhances Customer Experience

  • July 06 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Enhancing the customer experience is always a crucial goal for any loyalty marketer. Take ExxonMobil, for example. Now, Exxon- and Mobil-branded stations across the United States feature an improved gasoline that enhances vehicle performance...Read More

Customer Focus Leads to Brand Loyalty at Regions Bank

  • July 05 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Regions Bank was recently honored as the Most Reputable bank according to a new survey from Reputation Institute and American Banker Magazine. With $126 billion in assets, Regions Financial Corporation is a member of the S&P 500 Index...Read More

Starwood Focuses on Customer Loyalty, Mobile Insights with SPG Keyless 2.0

  • July 05 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Starwood Hotels and Resorts Worldwide recently rolled out its SPG (Starwood Preferred Guest) Keyless 2.0, touted as the industry’s first truly mobile and keyless entry system that allows guests to use their smartphones as keys for their...Read More

Brands Must Ensure a Seamless Online Customer Experience

  • July 05 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Customers have so many shopping options at their disposal and, when it comes to online purchases, brands must ensure a seamless customer experience, according to a new study from Monetate. According to the Monetate Ecommerce Quarterly report, it...Read More

How Digital Rewards Can Incentivize Customer Loyalty

  • July 04 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

John Fauller, EVP, Product and Innovation at Snipp, participated in a compelling and comprehensive interview with Loyalty360 that focused on digital rewards and how they can incentivize customer loyalty.Can you talk a bit about the ways in which...Read More

Most U.S. CEOs Concerned About Customer Loyalty in Next Three Years

  • July 01 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Customer loyalty is a major concern for CEOs in the U.S. during the next three years, according to a new and compelling study released by KPMG. What’s more, the CEOs believe that the next three years will be more critical for their...Read More

IBM/Acxiom Partnership Focuses on Predictive Analytics and More Compelling Customer Engagement

  • June 30 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

IBM and Acxiom recently announced a new partnership designed to empower data scientists to make faster and more accurate predictions by providing powerful analytics tools and curated data on IBM Cloud. This curated data can ultimately lead to...Read More

Does a Unique Customer Experience Truly Leverage Customer Loyalty?

  • June 30 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Customer experience is the greatest differentiator in the loyalty marketing. At least, that is what most loyalty marketers believe. Can a unique customer experience leverage loyalty to drive growth opportunities? According to the management team...Read More

Samsung Pay Seeks Greater Customer Engagement

  • June 29 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Samsung is taking a different approach toward mobile payments. Samsung Pay, which is a mobile payment service that allows Samsung users to make payments using compatible phones, is different from other payment systems, which officials believe...Read More

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