Customer loyalty is a major concern for CEOs in the U.S. during the next three years, according to a new and compelling study released by KPMG.
What’s more, the CEOs believe that the next three years will be more critical for their respective industries than the previous 50! In fact, 65% agree that the next three years will be more critical for their industries than the past 50.
As a result, CEOs are stepping up their customer focus and transforming into significantly different entities, pursuing growth strategies that call for....