The Future of Commerce Will Be Built on AI—and Trust Key takeaways: AI agents are poised to play a larger role in purchasing decisions, changing how consumers interact with brands online. Digital trust will...Read More

Key takeaways: Customer experience directly impacts loyalty and revenue, with 85% of consumers reducing or ending business with brands after poor service. Consumers are increasingly comfortable with AI when it...Read More

Key takeawaysGlobal commercial card spending is on a sharp growth trajectory, surpassing $4.3 trillion in 2024 and projected to exceed $6 trillion by 2029 as businesses extend card usage beyond travel and into supplier payments, logistics and...Read More

Tillo and HiThrive Expand Global Employee Recognition Through Digital Rewards Key takeaways: HiThrive now integrates with Tillo’s platform to deliver digital employee rewards in more than 100 countries through a...Read More

Key takeaways: Pan Am selected IBS Software’s iLoyal platform to power its WorldPass Frequent Flyer program ahead of its commercial relaunch. The AI-native, cloud-based platform will support...Read More

When Paul Flemr is asked about the advice that he would give brands looking to improve their customer loyalty experience strategy, the Senior Vice President of Incentive Marketing Solutions at Group O has a simple message for...Read More

Retail and consumer goods are grappling with the opportunities and impact of mass consumer adoption of AI in 2026, and every industry conference is offering packed agendas of AI-related topics. Shoptalk Spring was no exception. There’s been...Read More

Chase Sapphire Preferred 100K Welcome Bonus Ends July 30Key takeaways:Chase's limited-time 100,000-point welcome bonus ends on July 30.Eligible new cardholders can earn the bonus after meeting the required spending threshold.Points can be...Read More

Key takeaways:Members can now link Aeroplan and World of Hyatt accounts to earn and redeem rewards across both programs.Eligible Aeroplan members gain accelerated access to World of Hyatt elite status.The partnership expands value across flights...Read More

Shell Simplifies Loyalty and Savings with an Enhanced Mobile App Key takeaways: Shell Fuel Rewards is now fully integrated into the Shell App, making it easier for customers to enroll, earn rewards, and save. Drivers can access fuel...Read More