Consumers expect loyalty programs to do more than reward transactions. According to The Bond Loyalty Report, they expect programs to: Make them feel known and valued at every interaction Deliver relevant offers and meaningful...Read More

Key Takeaways Long-term engagement depends on giving customers meaningful reasons to return without adding unnecessary complexity or demanding more of their attention.  Brands are moving beyond spend-based loyalty by using...Read More

According to a recent Wall Street Journal report, several of the nation's largest banks—including JPMorgan Chase, Bank of America, Wells Fargo, and PNC—have explored acquiring a debit payment network from Fiserv. While discussions...Read More

A recent Forbes article examines how leading brands recognize that value extends far beyond discounts or points. It includes recognition, convenience, personalization, exclusive experiences, relevant partnerships, and solutions that address...Read More

Lidl US Rolls Out New Points-Based Loyalty Program Key takeaways: Lidl Plus will replace myLidl, which is scheduled to end June 30. Shoppers will earn points through purchases rather than unlocking preset rewards at specific...Read More

If you run a loyalty program in financial services, you already know travel rewards work. Your members know it too. They are consolidating spend, chasing milestones, and choosing your card over a competitor's because of where it can take them....Read More

Key takeaways: Members can now choose between fuel discounts and dollars off groceries. Members generally earn one Point for every $1 spent on qualifying purchases, while Boost members earn 2X Points on eligible purchases. Limited...Read More

Platforms such as Spotify, Amazon, and Netflix have not only innovated how people consume music, shop for everyday items, and watch movies and television—they have also permanently transformed the...Read More

Customer engagement metrics measure how customers interact with a brand across loyalty, email, direct mail, and digital channels. The most important customer engagement KPIs connect engagement activity to retention, repeat purchases, customer...Read More

Key takeaways: The Legendary Coupon Hunt runs through July 13, 2026, with old Bed Bath & Beyond coupons accepted at participating locations. One winner will receive a $100,000 Home Transformation, while 150 additional winners will...Read More