New Report Shows Brand Executives Are Struggling to Meet Consumer Expectations Around Integrated Financial Services Financial services are becoming a key battleground for customer loyalty, but new research shows many brands are struggling to...Read More

This summer, the FIFA World Cup 2026™ is bringing the world’s biggest sporting event to North America, and DoorDash is helping fans get closer to the action than ever. As an Official Tournament Supporter, DoorDash has launched Summer...Read More

Customer engagement management is how brands turn everyday interactions into lasting relationships. By combining data, personalization, and consistent experiences, brands can boost engagement, build trust, and drive long-term brand loyalty. ...Read More

5W Launches AI Visibility Index for Airlines and Hotels 5W Public Relations has released its Airlines & Hotels AI Visibility Index 2026, a study that measures how often major travel brands are cited in AI-generated answers across platforms...Read More

Sam’s Club announced that its Member’s Mark Community has grown to more than 150,000 participants nationwide, tripling in size over the past two years. The community allows members to provide feedback, test products, vote on ideas, and...Read More

Organizations invest heavily in employee rewards programs with incentives that, on paper, should keep employees engaged. Cash bonuses, gift cards, even high-value travel experiences: everything looks right, and yet, ...Read More

StubHub Launches Coast-to-Coast Fan Access Campaign to Celebrate World Cup 2026 StubHub is launching a new campaign called “World Cup Cuts,” a series of pop-up activations designed to celebrate the culture, traditions, and...Read More

Chipotle Mexican Grill is bringing back its “Summer of Extras” promotion for a third summer, giving Rewards members new opportunities to earn free food, bonus points, and digital badges while tracking their progress throughout the...Read More

U.S. consumers say brands consistently fall short on the emotional drivers that matter most—revealing hidden weaknesses in loyalty strategies across retail, hospitality, and travel.New research from Phaedon, a loyalty technology and services...Read More

What It Means for Modern Customer Acquisition & LoyaltyGroup O was proud to attend this year’s Loyalty360 Expo, one of the industry’s premier events focused on customer loyalty, experience, and engagement.Representing Group O...Read More