The Hyundai Motor Company and Amazon announced last week the automaker will begin selling vehicles on the e-commerce site in 2024. As part of the multiyear agreement, Hyundai is migrating its digital infrastructure to the Amazon Web Services (AWS)...Read More

Part 3: Embrace Me In the third installment of our thought leadership series, Loyalty Iceberg: Creating Human-Centered Experiences, we discuss ways to Embrace your customers and make them feel appreciated. We will also touch on how this is more...Read More

PDI and GasBuddy Report Says Shoppers Spending More Time in Convenience Stores The convenience store data provider PDI Technologies has released the latest edition of its trends report, Tracking Convenience Report: From the Pump to the C...Read More

Alaska Airlines has announced changes to its Mileage Plan loyalty program to give members more opportunities to redeem reward miles for travel. Starting in March 2024, the airline will increase the inventory of award-eligible seats on 10% of...Read More

Artificial Intelligence (AI) has become a topic of conversation for marketers this year. With its ability to enhance personalization, tailor rewards, and make product recommendations, the technology has wide implications for customer loyalty. Even...Read More

One of the 10 largest-volume supermarkets in the U.S., Publix operates in seven states and will soon add Kentucky to its footprint, with locations planned in Lexington and Louisville. With 250,000 associates and 1,351 stores, Publix is the fastest...Read More

It is important to understand consumers and how to assess one’s position relative to competitors, both direct and aspirational. Everyone is facing challenges, and to gain insights brands need to understand what those challenges are and...Read More

Omni Revamps Loyalty Program with More Ways to Earn Rewards  Omni Hotels & Resorts has announced changes to its Select Guest loyalty program designed to help members earn rewards faster. Starting in January, members will receive...Read More

The Canadian convenience store operator Parkland now offers members of its JOURNIE™ Rewards program the opportunity to earn Air Canada reward points. Members of the airline’s Aeroplan program can earn points on fuel and merchandise...Read More

Part 2: Understand Me In our second installment of our thought leadership series, Loyalty Iceberg: Creating Human-Centered Experiences, Clutch turns to the second element of customer expectations: Understanding. It’s one thing to be...Read More