Luke Russell

Job Title: Project Director

Company: AIMIA

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Email: luke.russell@aimia.com

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Articles with Luke Russell


Personalization Is Only as Engaging as the Customer Information You Have

  • March 28 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Personalization, done right, can be one of the most powerful tools a loyalty marketer can attain. Andrew Gazdecki, CEO, and founder of Bizness Apps believes that there are inherent challenges associated with personalization for loyalty marketers....Read More

Urban Airship Innovates to Become First Mobile Wallet Provider to Offer Single-Tap Customer Loyalty Rewards with Apple Pay

  • March 27 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

When it comes to innovation, this year Urban Airship became the first mobile wallet provider to offer single-tap loyalty rewards with Apple Pay. Mobile wallet contains the ability to store non-payment content to help drive customer engagement...Read More

PowerUp Rewards Loyalty Program Bright Spot Amid Difficult 2016 for GameStop

  • March 27 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Despite a challenging fiscal 2016, GameStop’s PowerUp Rewards loyalty program continues to be an invaluable asset. “GameStop has an extensive loyalty CRM program known as PowerUp Rewards,” GameStop CEO Paul Raines said during...Read More

Real-time Customer Engagement at the POS

  • March 27 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Customer engagement is always a priority to any brand or company Loyalty360 talks to on a regular basis. Some loyalty marketers take different paths to achieve that customer engagement. Nevertheless, customer engagement is the overarching goal...Read More

Can Sears’ Shop Your Way Loyalty Program Keep Venerable Retailer Afloat in the Future?

  • March 24 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

While Sears endured a very challenging 2016, Eddie Lampert, the company’s chairman and CEO remains confident that the venerable brand has what it takes to move forward and positively impact customer engagement and brand loyalty. In a recent...Read More

Omni Hotels Partners with Rioja USA to Add Nice Aroma to Customer Experience

  • March 24 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

When officials at Omni Hotels & Resorts sought a partner for 2017 to elevate cultural customer experiences for their guests, one name came to mind: Rioja USA. Omni Hotels & Resorts has partnered with Rioja USA for the luxury hotel brand...Read More

Cision Communications Cloud Sparks Heightened Customer Engagement for Fingerpaint

  • March 24 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Fingerpaint, a marketing innovation agency with offices spanning the country, was looking for a solution that would both streamline its workflow process and clearly demonstrate its campaign efforts for clients in a tangible way. Enter Cision and...Read More

Customer Loyalty Data Can Be Used in Innovative Ways

  • March 23 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Customer loyalty data can seem overwhelming, at times, to brands. Concerns about too much data, deciphering what it all means, and figuring out how to best leverage it in the future can pose a daunting challenge. Loyalty360 caught up with Thanx...Read More

NIKE Aligns All Firepower to Elevate Customer Experience

  • March 23 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Many brands often talk about the customer experience, enhancing it to a degree that sparks greater engagement and brand loyalty. Some brands are better at this than others. Take NIKE, for example. Its CEO, Mark Parker, doesn’t just talk...Read More

Starbucks Ramps Up Mobile Customer Engagement in 2017

  • March 23 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Mobile customer engagement has been a high priority at Starbucks for many years now, and something that is becoming increasingly popular with its brand loyal consumer base. Although Starbucks CEO Howard Schultz will soon step down as company...Read More

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