Videos & Podcasts

London Heathrow is the world’s second-busiest international airport and Europe’s premier gateway to North America. It operates some of the world’s most valuable retail space, with over 150 commercial partners comprising outlets...Read More

The AngieCash loyalty program incents Angie’s List’s members to perform valuable activities, such as writing a review, referring a friend, buying a product or service, renewing or upgrading a membership, etc. Launched in 2013, the...Read More

In this fast-moving session, Cogensia will share 10 ideas in 20 minutes on how to make your loyalty program targeted, personalized, and relevant. Learn how to use data to engage your customers, drive more relevant offers, and ultimately...Read More

No matter your industry, whether it’s consumer products, hospitality, financial services, or publishing, how you transact and reward your consumers should depend on the person and not just the device that they carry. As specialists in...Read More

Reinvented travel loyalty programs are the disruptors of 2015. With the landscape constantly evolving and more competitive than ever, RLHC recognized the loyalty game has forever changed.  Guest recognition is the new loyalty.  Modeled...Read More

Today, the True Value Rewards program is a key driver of success, delivering value to customers that compliments great in-store service and advice.  The program drives quantifiable customer engagement and allows True Value to differentiate...Read More

This session will focus on one of the key the challenges faced by every brand – how to expand a customer’s lifetime value beyond a select set of core products.Specifically, this session will highlight the challenges of Harley-Davidson,...Read More

This session will provide an insight into how mobile, data, receipt processing and social media are creating new opportunities for consumer goods companies to reward both purchase and non-purchase behavior, while at the same time collecting data...Read More

As loyalty program tactics evolve and technology becomes more sophisticated, brands need to take a step back and remember the basics: success (or failure) resides in the ability to not only leverage customer data, but feed the right data into day...Read More

Rewarding the best customers and engaging them through a personalized marketing program can drive increased loyalty and retention, resulting in significant sales growth. While retailers traditionally focus on driving growth through new...Read More