Videos & Podcasts

Webinar Topics: Customer Engagement, Customer Experience, Loyalty/Rewards ProgramsWhen you think of personalized marketing, what comes to mind? Is it printing a customer’s name in a mailer or populating a customer’s loyalty...Read More

The next generation of loyalty programs will go beyond incentivizing purchase and engagement to rewarding consumer lifestyle choices. By 2020 there are expected to be over 26 billion devices connected to the internet. As more and more consumers...Read More

We hear often about the critical role that company culture plays in the success or failure of customer loyalty strategies. Even the most innovative and promising big ideas and new technologies will fall short if employees – from c-level to...Read More

Loyalty has spent much of its recent history going digital – that is, evolving towards more proficient ways of identifying customers and collecting customer data, more scalable ways of personalizing communications, and more targeted ways of...Read More

In this panel discussion, we’ll be exploring how partnering with the right loyalty program for your business can help expand your existing customer base. Acquiring new members can often be prohibitively expensive with low ROI. The companies...Read More

How do you gain market traction and stay top-of-mind with your customers in the fiercely competitive consumer electronics market?  How do you create memorable experiences and unbreakable bonds when you are the manufacturer one step away from...Read More

This episode of the Loyalty Management podcast series is titled "Affordability - Does Your Loyalty Program Stack Up?", written by Naomi Kasolowsky, dunnhumby.  Read More

This episode of the Loyalty Management podcast series is titled "Driving Shopper Engagement Through Digital Technology", written by Sue Yasav, Synchrony Financial. The habits of many retail shoppers are changing. They are...Read More

This episode of the Loyalty Management podcast series is titled "Converting Happy Customers into Active Advocates", written by Sarah Simon, Confirmit.It’s one thing for a customer to promise they would recommend you in a Voice...Read More

This episode of the Loyalty Management podcast series is titled "Loyalty Programs as a Barrier to Exit – More than Just a Monetary Reward", written by Bob Moorhead of Epsilon.Positioning your loyalty program as a brand...Read More