Accenture wants to assist life insurance and annuity carriers deliver a heightened customer experience through digital channels.Accenture has enhanced its market-leading Accenture Life Insurance Platform (ALIP) by adding personalized...Read More

Pick up the pace.That’s one of the primary messages in a recent survey of more than 2,700 U.K. consumers—54% of respondents reported that they believe that it takes too long to earn rewards in loyalty programs.Yes, the survey measured...Read More

On December 11, 2014 at 1 p.m. EST, Loyalty360 will host a webinar titled, “Cult Loyalty: How to Drive the Only Customer Engagement That Will Matter in 2015,” presented by Maritz Motivation Solutions.Nowadays, virtually...Read More

If you’re traveling on one of the world’s best airlines, there’s a good chance your customer experience journey will be as memorable as your destination. Especially, if you’re flying Air New Zealand.AirlineRatings.com has...Read More

It’s VV Auto’s commitment to listening to engage and excite everyone who purchases a car from the Finnish company that earned it the 360-Degree Award at the CX Awards ceremony held last week at the Loyalty360’s Engagement &...Read More

Dairy Queen has expanded its mobile customer loyalty market test program to Denver and surrounding areas, including some locations in Nebraska. After the test, Dairy Queen plans to roll out the myDQ program to its 4,500 U.S. franchise partners and...Read More

Call it the “age of the customer” or the era of the “Internet of me”...just don’t call it an engagement landscape that brands control. Customers are absolutely in the driver’s seat, defining which channels they...Read More

Virgin Atlantic has announced plans for future growth and success with a focus on both its network and customer experience.Leveraging its joint venture with Delta, Virgin Atlantic plans to expand its network by increasing flights from the U.K. to...Read More

For Qantas Airways, Australia’s flagship airlines, its loyalty program is proving to be a stronghold in recent times of uncertainty.As the airlines announced its worst loss in history last week of £2.8 billion, preceded by drastic...Read More

Websites for the top 100 U.S. retailers continue to slow down–falling about 27% in the past year, according to a new report from Radware. The new report titled, “State of the Union: Ecommerce Page Speed & Web Performance, Summer...Read More