Kohl’s makes no secret about the lofty customer experience goals that it sets for itself. In fact, it strives to become no less than the most engaging retailer in America. Even the very name of the brand’s all-encompassing customer...Read More

Brian Roberts, CEO of Comcast Corp., the largest broadcasting and cable company in the world based on revenue, is prideful of his company’s rising results when it comes to customer engagement and customer experience.Third-quarter revenue...Read More

Expedia and Delta are two well-known brands in the travel industry, and now the pair has teamed up to provide a more transparent customer experience.This month, Expedia announced its “Upgrade Options” and Delta was named as its sole U...Read More

Supermarkets continue to generate high satisfaction among their shoppers, registering an average of 4.44 on a five-point scale, according to the 2015 U.S. Supermarket Experience Study released by The Retail Feedback Group. Foremost in that...Read More

There are reportedly some big changes coming to Australia’s loyalty program landscape. And even though the changes might prove to be ultimately beneficial to the customer experience in the long run, some traditional consumer behaviors might...Read More

In the hotel industry, differentiation is absolutely critical to acquiring and retaining customers. Making an authentic brand connection can transform a customer experience. And that is what Kimpton Hotels & Restaurants believes it delivers to...Read More

Opus Bank, which has only been around since 2010, has made great strides toward customer engagement and brand loyalty during that short window of time.The bank, which focuses on successful entrepreneurs and business leaders who’ve proven...Read More

Restaurants across America are faced with the challenge of streamlining the customer experience, and casual dining giant Red Robin Gourmet Burgers is hoping to meet this challenge and build brand loyalty by rolling out new tabletop tablets...Read More

Mobile app-based transportation company Uber recently announced a national partnership where new Uber riders will receive AIR MILES Reward Miles. This unique partnership elevates innovation and customer loyalty to the fore.Natasha Lasiuk...Read More

Loyalty360 Webinar to Show Marketers How They Can Use Digital Tools to Get Closer to Customers, Drive Sales, and Build Long-term RelationshipsCustomers expect a lot from brands today in exchange for their loyalty. To generate brand loyalty...Read More