The attempts of Marks & Spencer to position itself as the premiere British retailer of specialty clothing, home products and luxury goods have not been in vain. Because of the excellent customer experience it offers and its commitment to...Read More

Although ecommerce hasn’t become a reality yet at Big Lots, CEO David Campisi is excited about what the spring launch 2016 will do for the company in terms of customer experience, customer engagement, and brand loyalty.“Our team has...Read More

As a finalist in the Customer-centric Culture category of the 2015 Loyalty360 CX Awards, FedEx joined three other brands in presenting at a “Meet the Finalists” panel during the Engagement and Experience Expo powered by Loyalty360. The...Read More

U.S. banks need to make emotional customer engagement a priority, according to a new study from Collinson Group.The pace of innovation is incredibly fast, and 44% of the U.S. affluent middle class consumers now use a mobile banking application...Read More

Overstock.com is no stranger to innovation. Founded in 1999, the company is widely regarded as a pioneer in the ecommerce industry. Rather than resting on its laurels, the company is continuing to innovate, evidenced by its nomination as a...Read More

Airtel is currently the largest cellular service provider in India. It has also become the fastest growing network in Ghana by offering a customer experience that delivers a wide range of fast and convenient fixed and mobile communications...Read More

VWR International, a global laboratory supplies and distribution company, always wants to deliver a memorable customer experience. Its latest innovation focuses on a new global functionality that builds upon previous enhancements to the website...Read More

Tarek Robbiati, who became the Chief Financial Officer for Sprint on Aug. 31, has had a few months to digest some key aspects of the operation. Robbiati believes there are three key metrics Sprint uses to spur customer engagement, sparking a...Read More

The holiday shopping season is upon us, and retailers everywhere are battling with unprecedented demand while maintaining heightened customer experience expectations.The 2015 Eptica Retail Holiday Customer Experience Study shows results that aren...Read More

Customer engagement and customer experience are at the heart of Canon U.S.A.’s recent launch of a newly designed website.Canon’s new website features beautiful, vivid imagery befitting the company’s position as a leader in the...Read More