Wyndham Rewards turned in a stunning performance at the 2015 Loyalty360 CX Awards at the Engagement & Experience Expo last month in Dallas, earning Platinum awards in the following categories: Best Brand Messaging and Communication in...Read More

DSW (Designer Shoe Warehouse), a leading branded footwear and accessories retailer, is committed to its omnichannel strategy and meeting customer expectations. Seeking to amplify its customer engagement levels, DSW implemented eBay Enterprise In...Read More

Ryder System, Inc. is a commercial transportation rental company driven to provide positive customer experience, reflected by the company’s stellar performance at the Loyalty360 CX Awards. The company isn’t afraid to take bold steps in...Read More

Dunkin’ Donuts is consistently among the first to embrace advances in customer experience technology. Apple Pay, the mobile wallet technology found in iPhone 6, iPhone 6 Plus, iPhone 6s, and iPhone 6s Plus, has been added as a payment method...Read More

Mobile wallets are here to stay. Between Apple Pay, Android Pay, and Samsung Pay, customers now have more options than ever when it comes to paying via phone. Beyond simply storing credit card information, these programs are evolving to allow...Read More

When consumers interact with a brand, they expect the process to be consistent and seamless regardless of the channel they use to engage. Whether customer engagement happens online or in a physical store, it is the brand’s responsibility to...Read More

Carolyn Everson, Vice President of Global Marketing Solutions at Facebook, believes that marketers need to change entire business models to evolve and capture customer engagement via mobile.“So if we think about mobile as, in my opinion...Read More

In this era of brand transparency, Southwest Airlines has taken this concept to a new and clever level.Global consumers are never excited about paying ancillary fees connected to airline travel. Southwest Airlines launched a campaign in early...Read More

For most consumers, a great loyalty program is one that offers desirable, exciting, and relevant rewards. For as much time that’s been spent on determining best practices in things like cost per point management and effective program...Read More

As mobile devices continue to grow as an engagement channel, companies are being challenged to find ways in which an app would enhance their customer experience. Mobile technology is making a splash in the travel industry, as apps seek to...Read More