Loyalty program partnerships often help existing organizations bolster and expand their network of customers almost instantly, and now two more powerful brands are poised to join forces.In a move that makes sense for travelers across Europe and...Read More

The customer experience that Delta Air Lines provides is indomitable, and it has remained so for years. In fact, 2015 saw Delta named as the leading airline among regular business travelers for the fifth straight year. In addition to demonstrating...Read More

In the ongoing battle to provide customers with the best possible customer experience, CEM technologies are vital in understanding customer insights and expectations. Customer experience is no longer a “set it and forget it” process...Read More

California Tortilla, a quick serve burrito restaurant based out of Rockville, Maryland, is taking steps to go deeper into the digital space. Specifically, the company has unveiled the new mobile ordering function of its Burrito Elito Mobile App, a...Read More

One of the hallmarks of a great loyalty program lies in its ability to reward customers for activities that they already love to do. For Viggle, a mobile entertainment marketing and loyalty platform, this concept lies at the heart of its customer...Read More

Since Africa supports a growing and fragmented network of independent hotels, many traditional loyalty programs can have a hard time establishing a strong foothold. So it makes sense for a program to come along that takes a wide reaching, flexing...Read More

There are anniversary milestones and then there is King Arthur Flour. America’s oldest flour company and premier baking resource, King Arthur Flour is celebrating its 225th anniversary this year, but that doesn’t mean the company isn...Read More

Staples Advantage caters to its B2B buyers by providing them with more flexible options such as a mobile app and in-store pickup within two hours. Staples Advantage raises the customer experience for its customers and makes online customer...Read More

Gift cards have been a staple of the holidays for years, and one company is looking to take them even further as the perfect present for friends and family. InComm is a leader in the market of prepaid cards, and sees extraordinary potential in the...Read More

Modern times require a modern customer experience, and today that means embracing new technologies that resonate with consumers. Most consumers now expect to engage with a brand wherever and however they wish, and a wide range of mobile, digital...Read More