“Essential” is now at the heart of the grocery experience. The grocery experience looks very different than it did in the spring of 2020. As more Americans get vaccinated and receive booster shots, and in-store foot traffic...Read More

Company Type: Loyalty Technology with Supporting ServicesCore Offering(s): Loyalty Management Platform, Customer Experience/Engagement PlatformTarget Industries: Telecommunications Founded in 1985, Evolving Systems is a customer loyalty...Read More

As the association for customer loyalty, Loyalty360 publishes a variety of analyst briefs on different technologies and services in market. Our goal is to share deep and objective insights on relevant technologies and services with our...Read More

As the association for customer loyalty, Loyalty360 publishes a variety of analyst briefs on different technologies and services in market. Our goal is to share deep and objective insights on relevant technologies and services with our...Read More

Premium loyalty programs have exploded over the last few years. Paid programs are successful because consumers are entering into a defined financial relationship with a brand. If a customer is willing to demonstrate their commitment through an...Read More

The COVID-19 pandemic set the perfect stage for criminals to take advantage of and exploit consumers’ vulnerabilities related to self-imposed and forced isolation. As a result, consumers were more vulnerable than ever to identity fraud, as...Read More

When you consider that over 50% of retailers say premium loyalty members are 4x as valuable as non-members, it’s no surprise that 95% percent of them are discussing launching a program of their own. You may already have a traditional...Read More

The world is still grappling with the risk of sharing physical spaces almost two years into the pandemic, driving a massive shift in consumer expectations of retail shopping and an explosion of innovation. The need for retailers to meet their...Read More

With the battle for share of wallet more fierce than ever, retailers have to ensure their loyalty and commerce programs are performing at a consistently high level. To drive better business outcomes in this competitive environment, retailers need...Read More

Cybercriminals are becoming more strategic and craftier in their methods of committing identity theft and fraud. In 2020 alone, 49 million Americans were victims of identity fraud, losing a total of $56 billion. The world has become increasingly...Read More