Beef ‘O’ Brady’s, a sports pub chain with locations in more than 20 U.S. states, partnered with SoundHound AI to implement its advanced artificial intelligence (AI) phone ordering system so that customers can place their phone-in...Read More

Increasing AI Chatbot Adoption in Customer Service Faces Varied Reactions According to a recent article from CivicScience, 80% of marketing and sales leaders expect to utilize chatbots as part of the customer experience in 2024. AI chatbots...Read More

TELUS is Canada’s fastest-growing national telecommunications company, and the brand supports over 19,000,000 connections—which is nearly 42% of Canadian households across mobile, TV, Internet, security, and automation. With 20 billion...Read More

Loyalty is the outcome of great customer experience (CX). People are more loyal to brands that meet their needs and deliver value in personally relevant ways. Organizations and brands  that can deliver on customer needs, grounded in their...Read More

California-based food and delivery service DoorDash recently partnered with Michaels, an arts and crafts chain based out of Irving, Texas. This partnership marks DoorDash’s first dabble into the arts and crafts industry, enabling a range of...Read More

Four Retail Trends Identified by Walmart and Morning Consult Walmart, a multi-channel discount retailer based in Arkansas, and Morning Consult, an American business intelligence company, have identified four significant trends applicable to...Read More

In 2020, Google reported it would remove the tracking technology more commonly known as “cookies” from its widely used Chrome browser, raising concern among brand marketers and other digital advertisers. Companies and online...Read More

Creating an engaging customer experience is no longer a luxury—it’s a necessity. As brands strive to stand out in a crowded market, understanding and implementing effective marketing strategies to acquire and retain customers is...Read More

Macy’s Enhances Personalization and Customer Experience for 30M+ Customers Macy’s is leveraging its longtime partnership with Deloitte Digital to significantly enhance its customer experience and drive better personalization and...Read More

Edible Brands® is introducing a subscription-based e-commerce platform for delivering premium fresh fruit boxes to consumers at home. The new brand is called freshfruit.com and will cater to convenience-oriented consumers. “Our...Read More