Increasing AI Chatbot Adoption in Customer Service Faces Varied Reactions
According to a recent article from CivicScience, 80% of marketing and sales leaders expect to utilize chatbots as part of the customer experience in 2024. AI chatbots are becoming the norm in several industries, including law, fashion, telecommunications, and fast food. Their increasing adoption in customer service aims to cut costs and embrace technological advancements, but how do consumers feel about the shift?
CivicScience’s consumer data....