Will Delta’s Compensation Create Long-Term Loyalty? In response to the traumatic crash of Flight 4819 at Toronto Pearson International Airport on February 17, Delta Air Lines offered $30,000 to each of the 76 passengers involved. This...Read More

To succeed, brands must constantly seek innovative ways to capture and maintain customer attention. Enter gamification—a powerful marketing strategy that integrates game-like elements into non-game contexts. Gamified experiences are...Read More

In our first Executive Spotlight of the year Loyalty360 CEO Mark Johnson dives into an energizing conversation with Amy Barnett, the Vice President of Digital Experience and Loyalty at Cracker Barrel, as part of the Leaders in Customer Loyalty...Read More

Loyalty360 has announced an expansion of its “Leaders in Customer Loyalty” podcast series, introducing four distinct segments: Industry Voices, Brand Stories, Executive Spotlight, and The CEO’s Desk. This initiative aims to...Read More

Panda Express Dominates Mobile Order Pickup In the evolving landscape of fast-service restaurants, mobile order pickup has become a pivotal component of customer engagement and operational efficiency. Panda Express has been at the forefront of...Read More

The 2024 holiday season wasn’t only a race against time – it was a showcase of agility. With a compressed shopping window of just 27 days between Thanksgiving and Christmas, retailers and consumers alike felt the pressure. The smartest...Read More

The Snow League, the professional winter sports league dedicated to snowboarding and skiing and founded by athlete Shaun White, recently announced that Marriott Bonvoy is the league’s official hotel and loyalty partner. The league will be...Read More

Nisqually Markets Enhances the Customer Experience With New Loyalty App Nisqually Markets has introduced the Go! Nisqually Markets mobile app to enhance customer convenience while rewarding loyalty and delivering added value. The app...Read More

Imagine a world where every customer you attract stays not just because they need what you offer, but because they can’t imagine a better experience elsewhere. In the harsh reality of today’s market, where choices abound and attention...Read More

Customer loyalty in the grocery industry is no longer just about discounts and rewards points. It is about creating meaningful connections and offering tangible value in ways that truly resonate. United Supermarkets has embraced this shift by...Read More