In this episode of the Red Shoes Living podcast, Lonnie Mayne and Dr. Daisy Robinton discuss what it takes to navigate and to truly bear witness to what. We are all going through during these incredibly challenging times. Dr. Robinton talks about...Read More

  A favorite pastime for many, movie-going has always been an easy and entertaining way to get away from the real world – even if it is just for a few hours. Guests can sit back, take in a story, enjoy a fresh tub of popcorn and a cold...Read More

We’re all consumers of service. It’s something that each of us can identify with – we have ALL had both good service experiences and some that weren’t as good. And for those of us in the customer service industry, we can...Read More

More than 60% of workers say they’d feel uncomfortable returning to a workplace right nowThree out of five people who switched to remote work during the pandemic said they prefer working at home to working in an officeAlmost 9 out...Read More

  Johannes Ariens has not only walked a mile in his customer’s shoes as co-founder and CEO of LOGE — a recreationally-oriented hotel and camping concept — but he has gone one step further and slept in his car on many...Read More

The recession caused by the great lockdown is creeping into consumers' habits, and you might see its effects on your business everywhere. A sudden drop in purchases. Abysmal order numbers. Or your customers stopped using your service during...Read More

In the fall of 1960, The Andy Griffith Show on CBS introduced Andy Taylor and his lovable sidekick Barney Fife to American audiences. Like many U.S. cities at the time, the tiny, fictional town of Mayberry, North Carolina prominently featured a...Read More

Some of you might remember that last year, in partnership with the Purpose Disruptors, Iris launched a project called 'Create and Strike'. Our aim was to bring the climate crisis to the forefront of our industry conversations. Since...Read More

Sebastian McClintock, Director of Customer Experience from Delivery Hero shares how customer insights are driving real-time shifts to business strategy during the current pandemic and setting the company up for the “new normal...Read More

Great news for all of the taco lovers, "Taco Tuesday" fanatics, and those late-night Fourthmeal runners! Taco Bell has announced it is rolling out a brand-new loyalty program to better serve, connect with, and reward fans for enjoying...Read More