As COVID-19 cases surge across the country, American frequent travelers recognize the importance of public health measures—but feel more pessimistic about future travel and the trajectory of the pandemic.Editor’s Note (8/24/2020): This...Read More

Amid a changing global commerce climate where optimized omnichannel experiences are more important than ever, merchants must ensure that they have an efficient Buy Online Pickup In Store (BOPIS) / curbside pickup workflow in place. BOPIS and...Read More

When was the last time you used your phone to make an in-store purchase? If you’re from the U.S., the likelihood that you are now using some form of contactless payment, such as tap-to-go credit cards and mobile wallets, has skyrocketed...Read More

Every customer you attract costs money, and getting the balance right between how much you pay to attract a customer, and how much that customer is worth to your business is one of the most important ones to get right. In this guide, we look at...Read More

When I say, “government customer service,” what do you think of first? Standing in line at your local registry of motor vehicles? Waiting on hold to speak to someone about your unemployment payment? Or maybe it’s the ease with...Read More

The Coronavirus (COVID-19) climate has changed the retail landscape. Merchants that once had a store-first approach are in the middle of an accelerated process in which buyers are switching from purchasing both “essential” and &ldquo...Read More

The automotive industry has long maintained a complicated relationship with the internet. An acceleration of efforts to shift to digital retailing, due in part to the impact of the coronavirus pandemic, is seeking to resolve the complications...Read More

Companies across the world buttoned up their business plans and growth projections nearly a year ago in anticipation of the possibilities a new decade would bring for organizations, employees and clients. Entering the “roaring twenties&rdquo...Read More

No one can argue that the words “customer experience” have taken on a new definition among the challenges of COVID-19. We now live in a changed world where digital channels are no longer a choice, data is king and business models...Read More

Customer behavioral data has become a high-value asset to marketing teams, brands and companies large and small. But what exactly are they all doing with this data? One common use is behavioral segmentation, a segmentation strategy that...Read More