Loyalty360 Celebrates 2021 Loyalty360 Awards
Award finalists presented for the final judging round during Loyalty360’s Loyalty Expo in Charlotte
Loyalty360, The Association for Customer Loyalty, is proud to share the winners of the
2021 Loyalty360 Awards, which were announced on October 27 during
Loyalty360's Loyalty Expo in Charlotte, North Carolina.
Winners for the Loyalty360 360 Degree Awards were also announced during the ceremony. These awards recognize the brands with the best overall weighted average finishes across multiple categories and the suppliers that had the highest weighted average client or multiple client finishes across categories.
The winners for the 2021 Loyalty360 Awards are as follows:
B2B Customer Loyalty
Platinum: Bank of America
Gold: The Home Depot
Silver: Verizon
Bronze: Crunch Fitness
Innovation in Personalization
Platinum: Tim Hortons
Gold: SCENE
Silver: Bank of America
Bronze: Michaels
Customer Loyalty Innovation and Transformation
Platinum: Hertz
Gold: Chipotle
Silver: Air Canada
Bronze: Foot Locker
Program Partnerships
Platinum: Ooredo Qatar
Gold: Ally Financial
Silver: Bal Harbour Shops
Bronze: Wyndham Hotels & Resorts
Honorable Mention: Vitamin Shoppe
Employee Engagement and Impact
Platinum: Best Western
Gold: Otterbox
Silver: Rexall
Bronze: Overstock
Customer Insights & Metrics
Platinum: Michaels
Gold: American Eagle Outfitters
Silver: Wawa
Bronze: Johnson & Johnson
Creative Campaign
Platinum: Best Western
Gold: American Eagle Outfitters
Silver: Wyndham Hotels & Resorts
Bronze:
Galerija Belgrade
Customer Loyalty Strategy
Platinum: Tim Hortons
Gold: Del Taco
Silver: Lenovo
Bronze: Caesars Entertainment
Honorable Mention: American Eagle Outfitters
Loyalty Program Design
Platinum: Ford
Gold: Wyndham Hotels & Resorts
Silver: The North Face
Bronze: Caesars Entertainment
Technology and Trends
Platinum: 7-Eleven
Gold: Metrolink
Silver: Certified Angus Beef
Bronze: Ally Financial
Honorable Mention: Overstock
Incentive and Reward Design
Platinum: Lincoln
Gold: Shell
Silver: LG
Bronze: Foot Locker
Honorable Mention: Price Chopper
Social, Community, and Customer Advocacy
Platinum: Certified Angus Beef
Gold: Ally Financial
Silver: Intesa Sanpaolo
Bronze: Price Chopper
Social Impact and CSR
Platinum: New Seasons Market
Gold: 7-Eleven
Silver: Sleep Number
Bronze: TELUS
CX Strategy
Platinum: Sleep Number
Gold: XL Axiata
Silver: Vitamin Shoppe
Bronze: TELUS
Honorable Mention: SCENE
Mobile-First Customer Experience
Platinum: Ford
Gold: 7-Eleven
Silver: El Pollo Loco
Bronze: Woolworths
Honorable Mention: 7 Leaves
360 Degree (Supplier)
Platinum: The Lacek Group
Gold: Brierley
Silver: Cheetah Digital
Bronze: Clutch
360 Degree (Brand)
Platinum (Tie): Ford, Tim Hortons, and Best Western
Bronze: 7-Eleven
Congratulations to all of this year’s winners! For more information on Loyalty Expo or the Loyalty360 Awards, contact Loyalty360.