Loyalty360, The Association for Customer Loyalty, is proud to share the 2019 Loyalty360 Award winners, which were announced on May 22nd during Loyalty360's
Loyalty Expo in Charlotte. The awards recognize brands that are building stronger and deeper loyalty with their customers in a proactive, meaningful, and—most importantly—measurable way. Loyalty360 awarded finalists in twelve categories, each representing a key facet of a brand’s customer loyalty focus. Additionally, winners for the Loyalty360 360 Degree Awards were also announced during the ceremony.
Earlier this spring, four brand finalists for each category were chosen by a board of judges comprised of Loyalty360 members, representing some of the top minds in customer loyalty. During the conference, each of the selected finalists delivered a short presentation on their brand’s award entry, after which conference attendees voted for what they felt represented platinum, gold, silver, and bronze winners in each category.
The winners for the 2019 Loyalty360 Awards are as follows:
B2B Customer Loyalty
• Platinum: Thermo Fisher Scientific
• Gold: Floor and Decor
• Silver: InterContinental Hotels Group (IHG)
• Bronze: Hilton
Creative Campaign
• Platinum: Domino’s
• Gold: Ally Financial
• Silver: Mountain Dew
• Bronze: Sony Rewards
Customer Loyalty Strategy
• Platinum: Sunglass Hut
• Gold: Sumo Sushi & Bento
• Silver: Overstock.com
• Bronze: Wyndham Hotels & Resorts
CX Strategy
• Platinum: Sugarfina
• Gold: Tarte Cosmetics
• Silver: Caesars Entertainment
• Bronze: MGM Resorts International
Employee Engagement
• Platinum: Omni Hotels and Resorts
• Gold: MGM Resorts International
• Silver: Overstock.com
• Bronze: Sodexo
Incentive and Reward Design
• Platinum: Verizon Wireless
• Gold: Mountain Dew
• Silver: Wyndham Hotels & Resorts
• Bronze: TELUS
Influencer Marketing
• Platinum: InterContinental Hotels Group (IHG)
• Gold: The Vitamin Shoppe
• Silver: Sleep Number
• Bronze: Dollar Car Rental
Loyalty Program Design
• Platinum: DSW
• Gold: Cinemark
• Silver: Food Lion
• Bronze: Break Time
Metrics and Measurement
• Platinum: Caesars Entertainment
• Gold: McClatchy
• Silver: Sodexo
• Bronze: Accor
Social Impact
• Platinum: Food Lion
• Gold: DSW
• Silver: Ally Financial
• Bronze: Erie Insurance
Program Partnership
• Platinum: Verizon Wireless
• Gold: Sleep Number
• Silver: Ally Financial
• Bronze: Celebrity Cruises
Technology and Trends
• Platinum: 7-Eleven, Inc.
• Gold: Caesars Entertainment
• Silver: Hertz
• Bronze: Zumiez
360 Degree Vendor
• Platinum: Crowdtwist
• Gold: The Lacek Group
• Silver: Lenati
• Bronze: PrizeLogic
360 Degree Brand
• Platinum: Verizon
• Gold: DSW
• Silver: Caesars Entertainment
• Bronze: Food Lion
Congratulations to all of this year's Loyalty360 Award winners. For more information about the Loyalty360 Awards or Loyalty Expo, contact
carlystemmer@loyalty360.org.