If your loyalty program has been ticking along for a few years, there’s a good chance it’s in need of an update. And not just because its branding looks a little out-of-date. The mechanics of customer loyalty have changed, and most...Read More

As your organization adapts to the ‘new normal, ’ page through these books to inspire you with ideas on how to bounce back stronger. Click the green button to download the full report.Read More

Have you noticed the number of loyalty program relaunches lately? Target, Macy’s, Starbucks, and others have revamped or enhanced their programs over the past couple of years, just to name a few. And it’s no surprise. Shopping habits...Read More

The Qualtrics XM™ (experience management) Platform provides a solution for capturing, monitoring, analyzing, and acting on feedback to improve customer, employee, brand, and product experiences. Qualtrics CustomerXM, built on Qualtrics XM...Read More

IT'S TIME DIGITAL CX BECAME A TOP BUSINESS PRIORITY In recent months, global pandemic and economic stress have forced every business to undergo a rapid and forced organizational transformation. Digital commerce, content, account management...Read More

Prepare For the ReboundFocus on Building and Maintaining Customer LoyaltyIf you’re like any other B2C company, you’re struggling with what and how to communicate with consumers during this crazy time. In preparation for the rebound, it...Read More

Generali Global Assistance (GGA) partnered with Identity Theft Resource Center (ITRC) and polled seniors (ages 55+) and millennials (ages 21-37) to gain a better understanding of how they behave and what protection practices they employ in today...Read More

As the association for customer loyalty, Loyalty360 publishes a variety of analyst briefs on different technologies and services in market. Our goal is to share deep and objective insights on relevant technologies and services with our...Read More

As the association for customer loyalty, Loyalty360 publishes a variety of analyst briefs on different technologies and services in market. Our goal is to share deep and objective insights on relevant technologies and services with our...Read More

Download the White Paper to Learn MoreBasics like quality service and fair pricing are no longer enough. Modern consumers demand the best customer service, personalized interactions and connected experiences across all channels. And the brands...Read More