Peet’s Coffee Deploys Voice AI to Support Baristas NationwideSoundHound AI and Peet’s Coffee have partnered to roll out a voice-powered assistant called BaristAI across Peet’s U.S. locations, giving employees hands-free, real...Read More

Academy Sports + Outdoorsannounced a nationwide rollout of its redesigned myAcademy Rewards program alongside a new myAcademy Rewards Mastercard Credit Card, developed with Bread Financial. The updated loyalty system centers on the credit card as...Read More

Employee recognition goes beyond motivating people. When recognition resonates, it impacts employee retention. According to Gallup, 45% of employees are less likely to leave after two years because they feel meaningfully recognized...Read More

At Tillo, we believe great customer service is not something you achieve once. It is something you commit to every day.That is why I am proud to share that Tillo has achieved the Customer Service Excellence (CSE) accreditation for the third...Read More

As customer acquisition costs continue to rise, loyalty programs are being forced to grow fast. In this Q&A, Max Kenkel, Customer Solution Line Manager of ITA Group, shares how brands can move loyalty beyond a passive...Read More

Ford Expands Customer Loyalty Strategy with Rewards Credit CardFord Motor Co. is enhancing its customer loyalty ecosystem by launching a co-branded rewards credit card in partnership with Bread Financial. The new Ford Rewards Visa Signature Card...Read More

The Home Depot is expanding its Pro digital experience to better support contractors, remodelers, and builders by offering a centralized platform to manage projects, materials, and business operations. The upgraded workspace, available to Pro...Read More

One of the most common mistakes we see in global rewards programs? Assuming that what works in one market will work everywhere else. It sounds obvious when you say it out loud. Of course, people in Tokyo have...Read More

Papa Johns & Deliverect Enhance Customer Engagement By Modernizing Delivery Operations NationwidePapa Johns recently announced a partnership with Deliverect to roll out its Smart Dispatch & Delivery Management platform across all U.S...Read More

Lowe’s recently announced the launch of HomeCare+, a new annual subscription service for MyLowe’s Rewards members designed to make routine home maintenance easier and more accessible. Priced at $99 per year, the program provides...Read More