Loyalty programs are not just for those in the travel and hospitality businesses. Increasingly, retailers across every vertical are finding value in the ability to reward and retain their most valuable customers. In some cases, this even applies...Read More

Chili’s Grill & Bar wanted to expand the benefits of its already successful loyalty program, My Chili’s Rewards. As a result, it partnered with Plenti, the first U.S.-based loyalty coalition.Chili’s® Grill & Bar, the...Read More

Artemio Garza, Chief Brand Officer for Driven Brands, which includes MAACO and Meineke Car Care Centers, is very optimistic about 2016 and talked to Loyalty360 about how customer-centricity and customer loyalty are key priorities.Since MAACO has a...Read More

For General Electric CEO Jeff Immelt, execution, service, and customer experience are critical to success.During the company’s Jan. 22 fiscal fourth-quarter conference call, Immelt talked about these themes.“Overall, the team executed...Read More

If financial service organizations want to spark growth, a new report from GMC Software Technology and Forrester Consulting indicates that customer experience must be a point of emphasis.The study, “Todays Financial Services CX Roadblocks...Read More

We live in an advanced new technological age of the modern customer. Many leading brands already know this. They’ve felt its effects, and have taken considerable efforts to offer customer experiences that fit the needs and preferences of...Read More

Starbucks CEO Howard Schultz always knew that mobile customer engagement was a burgeoning tool for the company’s loyal customer base. It appears Schultz was prescient in his thinking.In December 2014, Starbucks introduced Mobile Order &...Read More

For the fourth consecutive year, Discover was recognized as the best online bank, offering one of the best CD accounts for 2016, according to GOBankingRates’ fourth annual “Best Banks” series. Direct customer engagement is a...Read More

United Airlines President and CEO Oscar Munoz underwent successful heart transplant surgery this month, the airline posted a record financial performance in 2015, and the internal company culture promotes stellar brand loyalty.Things couldn&rsquo...Read More

Customer service is a vital part of the larger customer experience, and is often the touch point that is most responsible for retaining customers that would have otherwise left. Respected cloud solution provider Interactive Intelligence group...Read More