Earning customer loyalty was hard before COVID-19.Now, it’s even harder.In fact, nearly two-thirds of consumers say their loyalty is more difficult for retailers to maintain than ever before.There are so many loyalty programs out...Read More

The past year saw retail brands move faster than ever to embrace digital transformation. Today’s challenge is driving customers back in-store while also retaining strong online engagement. As long-held marketing practices continue to be...Read More

Navy Exchange (NEX) launches NEXt Level Rewards Loyalty Program Stored Value Solutions (SVS), the world's leading gift card program manager, and NEXCOM, The Navy Exchange Service Command, announced an extended partnership to power the...Read More

Panera unveiled its next-generation Panera bakery-cafe restaurant design. As the brand that introduced fast casual to the industry, Panera is redefining its modern experience to serve today's guest. This includes enhanced digital capabilities,...Read More

In 2019, 98% of U.S.-based web pages failed to meet Web Content Accessibility Guidelines. Roughly one of every four U.S. adults has a disability, and the disability community accounts for more than $500 billion in disposable income.2 Companies...Read More

Cowboy Chicken Unveils Upgraded Mobile AppQSRmagazine.com reports Cowboy Chicken is introducing a new version of its mobile app. Since the launch of the wood-fired rotisserie chicken restaurant’s first app in March 2017, Cowboy Chicken has...Read More

An Inhospitable LandscapeWe recently hosted a webinar with NCR, a global leader in banking and commerce solutions, that focused on creating Human Centered Experiences in restaurants and hospitality. A relevant topic in any market, the...Read More

McDonald's USA today announced bold new investments to further reflect its diverse customers, crew members and communities in its marketing. Over the next four years, the company and Owner/Operators are accelerating the allocation of...Read More

Chuck E. Cheese announced its most valuable guest offering yet with the debut of its Summer Fun Pass Program and Summer of Fun event promotion, beginning Memorial Day Weekend thru Labor Day Weekend at all locations in the United States. Chuck E...Read More

Your business-to-business (B2B) customers are used to doing business with your sales reps over the phone. Will they adopt a digital commerce substitute? Only if you help them make the change from phone to storefront. If you’ve...Read More