PDQ has launched its first-ever loyalty program, MyPDQ Points. Powered by the new MyPDQ App, guests can customize and save their PDQ orders, pay in advance to skip the line, store PDQ gift cards, track their point earning status and redeem for...Read More

Southeastern Grocers, parent company and home of Fresco y Más, Harveys Supermarket and Winn-Dixie grocery stores, announced the launch of “rewards Boosters,” a new means for customers to fast-track their way to savings with...Read More

C-store trips have been increasing steadily and catching up to pre-pandemic levels. This is good news, but c-Stores still have to recapture all of their lost trips, as shoppers have not resumed all their previous habits.  A steady climb in...Read More

If the number of new management books, conferences, and executive education programs are any indication, senior leaders and team managers are going to need a whole new set of skills to succeed in the new model of...Read More

Digital Orders Skyrocketed 124% in 2020QSRmagazine.com says digital ordering was a lifeline for consumers and restaurants, particularly full-service restaurants, during the pandemic, reports The NPD Group. In the year ending March 2021, which...Read More

Freddy's Frozen Custard & Steakburgers announced the recent signing of four multi-unit agreements that will result in a total of 29 new restaurants as the brand continues to make significant development progress throughout the first half...Read More

Michelob ULTRA, the fastest growing beer in the U.S., is encouraging people to get outdoors and get active, safely, with their go-to fit squad by allowing them to trade their miles for beer. ULTRA Beer Run is an unprecedented program that allows...Read More

View the Perspectives from Leaders in Customer Loyalty: What Does Emotional Loyalty Mean to Your Brand? Webinar here Creating engaging experiences that actualize emotional bonds and drive customer loyalty may be the best marketing strategy...Read More

DEVELOPING STRONG RELATIONSHIPS WITH CUSTOMERS HAS ALWAYS BEEN CRITICAL FOR BRANDS TO BUILD A SUCCESSFUL BUSINESS, AND THIS BECOMES EVEN MORE VITAL IN A PRIVACY-FIRST WORLD.—David Temkin, Google’s Director of Product Management, Ads...Read More

Long before the onset of COVID-19, organizations were prioritizing digital transformation efforts and opening up more channels + touchpoints for customers and employees to engage with their brand. But the pandemic only exacerbated the...Read More