While most brands understand the importance of customer + employee feedback and have some sort of experience management (XM) solution in place, many lack the actionable insights necessary to create meaningful, systemwide change.For large...Read More

Celebrity Cruises Changes Captain's Club Customer Loyalty ProgramRoyalCaribbeanBlog.com says Celebrity Cruises has announced changes to its customer loyalty program for guests when cruises restart. The Captain's Club program offers...Read More

Salesforce, the global leader in CRM, announced that Herman Miller, a more than 100-year-old pioneer in design, is teaming up with Salesforce to continue to transform its online store and business strategy. Now, Herman Miller will be able to...Read More

Southwest Airlines is celebrating its 50th Anniversary this year, with June 18 marking 50 years since the carrier's first commercial flight. To celebrate, Southwest® has declared June 18 as Wanna Get Away Day and has registered the day...Read More

Did you know that there is a better way to make your new customers behave like they have been buying your product for 10 years?Yes, you read it right! Your brand can attain this from refining customer experiences through an accessible rewards...Read More

Sheetz Becomes First Convenience Store Chain to Accept Bitcoin Sheetz, a major Mid-Atlantic restaurant and convenience chain, announced it will be enabling digital currency payments via Flexa, the leading pure-digital payments network, to provide...Read More

Giant Food announced that it has teamed up with Procter & Gamble (P&G) and Kellogg's to celebrate Pride Month. Throughout June, a dedicated immersive e-commerce experience on GiantFood.com features exclusive recipes curated by...Read More

In a near sweep for the past 15 years, Ace Hardware captured the top spot in the "Highest in Customer Satisfaction Among Home Improvement Retail Stores" category in the J.D. Power 2021 U.S. Home Improvement Retailer Satisfaction StudySM....Read More

The holiday shopping season is the most crucial time of the year for retailers. Your brand’s sales in the final quarter of the fiscal year can determine whether you blast through your yearly sales goals or miss the mark by a longshot. Last...Read More

American Airlines, JetBlue Expand Loyalty Program Reciprocity BusinessTravelNews.com reports that American Airlines and JetBlue have expanded reciprocal loyalty program accrual to cover most flights between the two carriers. Members of each...Read More