WestJet and TELUS announced a multi-year partnership to enhance the inflight experience and internet connectivity for Canadian travelers. By the end of the year, passengers who are members of WestJet’s reward program will enjoy complimentary...Read More

BMO Survey Reveals Gen Z Leveraging AI for Financial Guidance According to the latest BMO Real Financial Progress Index, a significant rise exists in Americans using artificial intelligence (AI) to manage their finances, with Gen Z leading...Read More

Generation Alpha, or Gen Alpha, is the first generation to be born entirely in the 21st century digital age, from 2010 to 2024. They are sometimes referred to as “iPad kids” because Apple introduced its tablet in 2010, around...Read More

Pizza Nova Launches New Loyalty Program App, Ciao Rewards Pizza Nova announced a new loyalty program and app to show appreciation for its loyal customers and invite new pizza lovers into its community. The program is called Ciao Rewards, and...Read More

The First National Bank of Omaha (FNBO) and convenience store chain Sheetz announced new enhancements to the Sheetz Visa® Card. The improved card features several perks offering significant savings and rewards.  New customers and...Read More

Let's face it, traditional loyalty programs are struggling to keep pace in today's competitive landscape. CataBoom’s Catapult gamification platform offers a powerful solution: gamified experiences that demonstrably increase customer...Read More

Beef ‘O’ Brady’s, a sports pub chain with locations in more than 20 U.S. states, partnered with SoundHound AI to implement its advanced artificial intelligence (AI) phone ordering system so that customers can place their phone-in...Read More

Increasing AI Chatbot Adoption in Customer Service Faces Varied Reactions According to a recent article from CivicScience, 80% of marketing and sales leaders expect to utilize chatbots as part of the customer experience in 2024. AI chatbots...Read More

TELUS is Canada’s fastest-growing national telecommunications company, and the brand supports over 19,000,000 connections—which is nearly 42% of Canadian households across mobile, TV, Internet, security, and automation. With 20 billion...Read More

Loyalty is the outcome of great customer experience (CX). People are more loyal to brands that meet their needs and deliver value in personally relevant ways. Organizations and brands  that can deliver on customer needs, grounded in their...Read More