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Content Gallery

Your Gateway to the World of Customer Loyalty

The Loyalty360 Content Gallery brings together the most relevant and insightful content from across the customer loyalty and experience landscape - created for brand marketers and industry suppliers.

Explore hundreds of resources designed to inform, inspire, and support your loyalty strategy. Whether you're searching for real-world case studies, executive interviews, trend reports, or thought leadership pieces, you'll find the content you need to stay ahead.

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Engaging and Retaining Customers Through Social Media and Mobile-Enabled Loyalty Programs

March 27 2012
Resource: Multimedia

Dave Hanley, Banyan Branch; Linda Dickerhoof Sperling, VIPdesk

Social networking isn’t new—it is a concept that has existed for centuries. What is new is that the influence of a consumer’s social network has been recently amplified by the digital organization of our existing social...Read More

What You Don't Know About Your Own Customers is Hurting You

March 20 2012
Resource: Multimedia

Mara Kelly, Loehmann’s & Wendy Norman, Affinity Solutions

If true loyalty is defined as garnering the largest possible portion of category spend, from each and every customer, do you really know how well you are doing? Sure, you can see the transactions that move through your own cash register…...Read More

Philosophy on Loyalty: Essential at the Confluence of Mobile, Hyperlocal and Daily Deals!

March 20 2012
Resource: Multimedia

Jay Loeffler, Cox Target Media & Valpak & Bob Fetter, Pluris Marketing

Beyond the Demographic Group: Using Technology to Build Smarter Customer Segmentation that Leads to Better Retention and Returns

March 20 2012
Resource: Multimedia

Jen Millard, Truaxis, Charles Wetzel, Buxton Analytics; Al Montalvo, The Body Shop & Richard Last, University of North Texas

Leveraging Mobile, Local and Digital Technologies for Improved Loyalty Results

March 20 2012
Resource: Multimedia

Sina Venus, Citi ThankYou Rewards & Andy Althauser, Bridge2 Solutions

B2B-Focused Session: Using Best Practices, Peer-to-Peer Interaction to Re-Develop Company Loyalty

March 20 2012
Resource: Multimedia

Lizzie Dragon & John Preckshot, Professional Compounding Centers of America (PCCA)

B2B-Focused Session: New Insights & Best Practices for B2B Customer Retention

March 20 2012
Resource: Multimedia

Karl Rockenhaus, OfficeMax & Chris Malone, The Relational Capital Group

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Multimedia

Engaging and Retaining Customers Through Social Media and Mobile-Enabled Loyalty Programs

Workshop: In-the-Moment Lifestyle Engagement: Attendees Create and Experience Mobile & Social Engagement, Payments and Rewards

What You Don't Know About Your Own Customers is Hurting You

Creating Loyalty 3.0 — How Game Thinking is Changing the Rulebook on Consumer Engagement and Loyalty

Mobile Loyalty: Leveraging Mobile Programs to Increase Brand Loyalty and Drive Traffic to Your Business

Philosophy on Loyalty: Essential at the Confluence of Mobile, Hyperlocal and Daily Deals!

Beyond the Demographic Group: Using Technology to Build Smarter Customer Segmentation that Leads to Better Retention and Returns

Leveraging Mobile, Local and Digital Technologies for Improved Loyalty Results

B2B-Focused Session: Using Best Practices, Peer-to-Peer Interaction to Re-Develop Company Loyalty

B2B-Focused Session: New Insights & Best Practices for B2B Customer Retention

Most Popular

Stop the Drop: How AI Creates and Compounds Customer Loyalty Guide

Value Add: How Brands are Using AI to Make Loyalty Programs More Meaningful and Measurable

Supplier Perspectives | Preventing Loyalty Fatigue: Building Loyalty That Lasts (Part 2)

Webinars & Member Meetings

Industry News

How Walmart uses AI to limit weather disruptions in its supply chain

1 in 4 dollars spent on AI goes to waste

Jenn Johnston Named CMO of Amazing Brands

Videos & Podcasts

Content Gallery

Multimedia

Engaging and Retaining Customers Through Social Media and Mobile-Enabled Loyalty Programs

Workshop: In-the-Moment Lifestyle Engagement: Attendees Create and Experience Mobile & Social Engagement, Payments and Rewards

What You Don't Know About Your Own Customers is Hurting You

Creating Loyalty 3.0 — How Game Thinking is Changing the Rulebook on Consumer Engagement and Loyalty

Mobile Loyalty: Leveraging Mobile Programs to Increase Brand Loyalty and Drive Traffic to Your Business

Philosophy on Loyalty: Essential at the Confluence of Mobile, Hyperlocal and Daily Deals!

Beyond the Demographic Group: Using Technology to Build Smarter Customer Segmentation that Leads to Better Retention and Returns

Leveraging Mobile, Local and Digital Technologies for Improved Loyalty Results

B2B-Focused Session: Using Best Practices, Peer-to-Peer Interaction to Re-Develop Company Loyalty

B2B-Focused Session: New Insights & Best Practices for B2B Customer Retention

Most Popular

Stop the Drop: How AI Creates and Compounds Customer Loyalty Guide

Value Add: How Brands are Using AI to Make Loyalty Programs More Meaningful and Measurable

Supplier Perspectives | Preventing Loyalty Fatigue: Building Loyalty That Lasts (Part 2)

Webinars & Member Meetings

Industry News

How Walmart uses AI to limit weather disruptions in its supply chain

1 in 4 dollars spent on AI goes to waste

Jenn Johnston Named CMO of Amazing Brands