Videos & Podcasts

This is Part IV of the presentation. View B2B-Focused Session: Using Defined Touchpoints to Ensure a Superior Customer Experience:Part IPart IIPart IIIPart V   Read More

This is Part V of the presentation. View B2B-Focused Session: Using Defined Touchpoints to Ensure a Superior Customer Experience:Part IPart IIPart IIIPart IV   Read More

Online communities are one of the most efficient ways to listen to the customer. When a company hosts an online community for its customers, and the goal is truly to listen and be a valuable resource for them, something special starts to happen....Read More

This is Part I of the presentation. View B2B-Focused Session: Using Defined Touchpoints to Ensure a Superior Customer Experience:Part IIPart IIIPart IVPart V FARO Technologies, Inc., a high tech company in Lake Mary, Florida, provides 3D...Read More

Many companies want to participate in the ever-broadening digital landscape but often don’t know where to start. Some companies quit before making an attempt because they don’t want to jeopardize positive perceptions of their...Read More

In financial services, customer referrals can provide a steady flow of profitable new customers of a similar demographic profile as the referring customers. However, referral programs underperform when they are not targeted to the correct...Read More

You will learn how the best practices of “Customer State Management”, the combination of revolutionary predictive analytics, impactful member segmented message content and design, delivered through multiple member preferred media...Read More

Many talk about being customer-centric, but few have successfully managed the transition to become truly customer centric retailers. In this session, attendees will hear what customer centric retailing means for GAME and how CRM has led the way...Read More

We’ve all heard that it’s easier to keep existing customers than it is to attract new ones. However, today’s consumer and competitive business environment places tremendous pressure on organizations to provide amazing customer...Read More

This is Part I of the presentation. View Workshop: Loyalty Technology: Empowering Intuitive Customer Engagement & Better Results - Part II here. Technology, it’s not only about efficiency. While there is a strong impetus to do more...Read More