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Turning Customers into Online Advocates

Turning Customers into Online Advocates
  • December 05 2011
  • Resource: Multimedia
  • Jennifer Kielmeyer, Safelite AutoGlass

On average, a satisfied customer tells three people about a good product experience. The average dissatisfied customer gripes to 11 people. As the person managing Safelite’s digital presence, Kielmeyer is charged with getting more of...Read More

B2B-Focused Session: Why B2B Customer Satisfaction Doesn

B2B-Focused Session: Why B2B Customer Satisfaction Doesn't Create Loyalty
  • December 05 2011
  • Resource: Multimedia
  • Tracy Cole, Standard Register & Karen Posey, Geehan Group

According to a most studies including the latest from Business Week, over 60% of defecting customers indicated they are satisfied right before they leave.  Learn why satisfaction doesn’t equal loyalty or retention and what to do about...Read More

Driving Customer Acquisition and Retention by Tapping into the Next Generation of Online and Mobile Banking

Driving Customer Acquisition and Retention by Tapping into the Next Generation of Online and Mobile Banking
  • November 29 2011
  • Resource: Multimedia

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The Smile: The Missing Element in Loyalty Programs

The Smile: The Missing Element in Loyalty Programs
  • November 22 2011
  • Resource: Multimedia

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How to Use Customer Intelligence to Determine What Your Customers Want

How to Use Customer Intelligence to Determine What Your Customers Want
  • November 15 2011
  • Resource: Multimedia

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Stand By Me

Stand By Me
  • November 08 2011
  • Resource: Multimedia

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Workshop: In-the-Moment Lifestyle Engagement Attendees Create and Experience Mobile & Social Engagement, Payments and Rewards

Workshop: In-the-Moment Lifestyle Engagement Attendees Create and Experience Mobile & Social Engagement, Payments and Rewards
  • November 08 2011
  • Resource: Multimedia
  • Bob Gold, Gold Mobile

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B2B-Focused Session: The Customer’s Voice: Now It’s Time to Listen

B2B-Focused Session: The Customer’s Voice: Now It’s Time to Listen
  • November 08 2011
  • Resource: Multimedia
  • Drew Chapin, SAP Americas & Paul Hagen, Forrester Research

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Capturing Customer Referrals at the “Moment of Truth”

Capturing Customer Referrals at the “Moment of Truth”
  • November 08 2011
  • Resource: Multimedia
  • Jim Craig, 1st Advantage Federal Credit Union

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B2B-Focused Session: The Game Has Changed: Engaging Partners in the New Normal

B2B-Focused Session: The Game Has Changed: Engaging Partners in the New Normal
  • November 08 2011
  • Resource: Multimedia
  • Stacy DeLong, The HON Company & Melissa Fruend, Maritz Loyalty and Motivation

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Connecting Across Channels: How Brandmovers Helped Josh Cellars Build a Connected Loyalty Experience
Connecting Across Channels: How Brandmovers Helped Josh Cellars Build a Connected Loyalty Experience
Loyalty360 CX Award Finalists Announced
Loyalty360 CX Award Finalists Announced
10 Engagement and Loyalty Marketing Predictions for 2016
10 Engagement and Loyalty Marketing Predictions for 2016

Webinars & Member Meetings

14
Jul
MEMBER MEETING | 1:00PM ET
Loyalty360 Brand Member Roundtable – Customer Loyalty Successes, Challenges, and Priorities for the Second Half of 2026
21
Jul
WBINAR | 1:00PM ET
Loyalty as a Growth Engine in the AI Era
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Industry News

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Engage People Recognized with Two 2025 Loyalty360 Best in Class Awards
Jun 10, 2026
Agentic commerce: AI is now your shopper’s first stop. Showing up is just the beginning.
Jun 09, 2026
Panera taps viral power of Therapuss star Jake Shane
Jun 09, 2026