Asia is redefining loyalty with AI personalization, super app ecosystems, and gamified journeys rooted in local culture. See how leading brands convert everyday moments at QR checkouts, mobile wallets, and partner networks into lasting...Read More

For decades, car rental has been viewed as a transactional necessity. Simply a checkpoint on the travel journey rather than a meaningful part of it. Beth Gibson, Vice President, Avis First, sees that as a missed opportunity. With the recent launch...Read More

Tinggly Launches Experience-based Gift Boxes Designed for Employee Recognition Tinggly has introduced a new line of corporate gift boxes aimed at helping companies reward and recognize employees with experiential gifts instead of traditional swag...Read More

DoorDash has introduced Dot, an autonomous delivery robot designed to navigate bike lanes, roads, sidewalks, and driveways for local commerce. Developed in-house by DoorDash Labs, Dot is about one-tenth the size of a car, capable of speeds up to...Read More

Do you know where most of your customers spend their free time? Chances are, they’re scrolling through TikTok, binge-watching Netflix, or catching up on YouTube. Video is now the go-to medium for entertainment, information, and connection...Read More

From a Park City garage stocked with avalanche beacons to becoming one of the most trusted names in outdoor retail, Backcountry has built its reputation on passion, expertise, and a deep understanding of what drives adventure. That same commitment...Read More

Peloton Enhances the Customer Experience By Redefining Fitness With AI, Wellness Programs, and Strategic PartnershipsPeloton is expanding beyond its well-known cardio offerings into the broader wellness and cross-training space. The company...Read More

Bank of America has launched a powerful new generative AI tool, AskGPS, to transform the way its Global Payments Solutions (GPS) team supports over 40,000 business clients globally. Developed in-house and trained on more than 3,200 internal...Read More

Welcome to a special edition of Leaders in Customer Loyalty, presented by Loyalty360 – The Association for Customer Loyalty. In this new Industry Perspectives series, leading consultants, agencies, and technology...Read More

As financial services evolve, fintechs are under growing pressure to differentiate in a crowded market. Generic perks like cash back and gift cards are no longer enough to capture attention or drive loyalty. Today’s consumers expect rewards...Read More