Red Robin’s Q4 Projections and Turnaround Strategy Show Positive Signs, Thanks in Part to Loyalty Program Red Robin’s preliminary fourth-quarter results, released ahead of the ICR Conference earlier this month, showed a projected...Read More

Authenticity is becoming increasingly crucial to consumers, especially Generation Z. According to a study by Stackla, an astonishing 90% of consumers say authenticity is important when deciding which brands they like and support; a...Read More

dunnhumby has unveiled the results of its eighth annual Retailer Preference Index (RPI), a study that delves into the U.S. grocery market, valued at nearly $1 trillion. This year’s study included 11,000 American consumers and revealed that...Read More

Jack in the Box Unveils Limited-Time Fan Art CalendarJack in the Box Inc. has launched a limited-edition Fan Art Calendar. The collectible item is a tribute to the fans who have turned Jack in the Box into a late-night favorite and helped elevate...Read More

Brands are constantly exploring innovative ways to engage their audiences and stand out in a crowded marketplace. From leveraging partnerships to gamifying experiences, the loyalty strategies shaping 2025 are redefining how brands connect with...Read More

Maintaining customer loyalty has become a critical objective in today's dynamic financial services landscape. Loyalty is no longer just a byproduct of good service but a strategic goal that can make or break a business. Among various methods...Read More

At CES 2025, Delta Airlinesunveiled several innovations to enhance the travel experience. A key highlight was the introduction of Delta Concierge, an AI-driven feature integrated into the Fly Delta app, providing passengers with personalized, real...Read More

Study Shows Rising U.S. Consumer Automotive Brand Loyalty in 2024 According to LexisNexis® Risk Solutions' second annual Brand Loyalty Study, U.S. automotive brand loyalty rose in 2024, nearly reaching pre-pandemic levels. The study...Read More

The Industry Perspectives series from Loyalty360 gathers insights from leaders in customer loyalty technology and consulting to give you a bird’s eye view of what is happening today and the best practices that will prepare you for tomorrow...Read More

As we step into 2025, customer loyalty continues to evolve in response to shifting consumer behaviors, technological advancements, and increasing competition. For growing direct-to-consumer (DTC) brands, building and maintaining customer...Read More