Upscale retailer Neiman Marcus focuses on the customer experience and customer satisfaction. At the forefront of that customer-centric focus is the mobile customer experience.“For the past 16 months, all Neiman Marcus  stores have had...Read More

As Smart TVs continue to grow within the world of technology, Samsung Electronics has taken another step in providing users with a smooth, seamless, and unparalleled customer experience. The company unveiled a new user interface on Saturday called...Read More

The pursuit of a true omni-channel and highly personalized customer experience continues to be a challenging goal to achieve. As the entire marketing landscape shifts toward a customer engagement strategy that connects consumers across all...Read More

The Nojoom Loyalty Program is one of the leading customer engagement experiences that Ooredoo Kuwait has to offer. Recently recognized as the Best Loyalty Program by Customer 360 for its commitment to customer satisfaction, Nojoom lets members...Read More

Insurers are looking to boost customer experience using new Internet of Things (IoT) technology which allows them to more effectively track consumer behavior. This from a new report from Accenture, titled “Reimagining insurance distribution:...Read More

As 2015 draws to a close, marketers are keeping both eyes out for what new trends the coming year will bring.  Customer Communications Group, Inc. (CCG) may not have a crystal ball, but in a new report from the company, they share 10 things...Read More

In a new survey conducted by Forrester Consulting for Sabre Hospitality Solutions, customers sent a loud and clear message to hotels: a personalized experience is the biggest factor in building loyalty. Most travelers (about 2/3 of surveyed guests...Read More

Placing a strong emphasis on customer experience is a growing priority. As the need to engage customers with more relevant, meaningful and authentic customer experiences rises, many brands and organizations are claiming to champion a wide range of...Read More

Allowing consumers to engage with a business how, when and where they want to engage is a hallmark of omni-channel customer engagement. Seamlessly interrelated channels can provide a customer experience that offers the freedom and flexibility...Read More

Having passionate customers is a huge piece of the loyalty puzzle, and Auntie Anne’s has just that. Thanks to its highly successful loyalty program, Auntie Anne’s delivers a great customer experience every time.Meredith Wenz, Director...Read More