Artificial Intelligence is having a major impact on customer experience (CX). Consumers are surrounded by technology as a means of interacting with brands, often experiencing several levels of automated communication alongside the option to speak...Read More

“Omni” – from the Latin “Omnis”, or “All”   Much to my daughter’s chagrin, I’ve always been a student of language. Between somewhat obnoxiously pointing out the more egregious errors in...Read More

Find out about the latest loyalty industry trends and consumer attitudes Loyalty programs remain a powerful strategy for companies looking to build relationships and lifetime value with customers, but the industry is evolving and there are...Read More

With a camera in everyone’s pocket nowadays, we’ve become pre-programmed to snap pictures of our food, whether it’s to show friends and family, or to post it on social media. According to Yelp, users searching for the word &ldquo...Read More

 A company’s relationship with its customers means understanding their experience at every touch point along the customer journey. From the time a potential customer first considers making a purchase, the importance of understanding...Read More

Exploring how entrepreneurs face unchartered territory.As a part of the Augeo Luminary Speaker’s Series highlighting disruptive thinking – in conjunction with the Carlson School of Management at the University of Minnesota &ndash...Read More

What’s the sweet spot of a loyalty program? If you asked a consumer, you may get a far different answer than if you asked a business. The consumer wants: free items (that they would typically buy anyway) rewarding their current behaviors and...Read More

It takes twice as much work to earn a new customer as it does to please an existing one, so don’t let one bad experience spell the end of a good customer relationship. If you think online reviews don’t matter, consider the fact that...Read More

Loyalty benchmarks can help shape your strategy through a new lens.If we have learned anything in 18+ years of providing loyalty and engagement solutions across many industries, including financial services, we can say with certainty that relevant...Read More

Winston Churchill once said, “There is no such thing as public opinion. There is only published opinion.” Back then he wasn’t referring to online restaurant reviews, but his words couldn’t be more relevant.   The...Read More