Supplier-Contributed Blogs

Leveraging Technology to Take Your In-Store Experiences to the Next Level

Bindu Gupta, ICF Next , Phaedon | August 03 2022

With so many of our transactions happening online, it sometimes seems like we’ll never have to step into a store again. But statistics show that even with the convenience of online.

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Real-Time Marketing: Respond In Real-Time With Contextual And Personalized Experiences

Bryan Finfrock, Cheetah Digital , Marigold Engage + by Marigold | August 02 2022

Customers want to feel understood. For example, 74% of consumers have a favorite brand because that brand uses data responsibly, which makes them feel comfortable. Relationship Marketing.

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Bridging the Credit Generation Gap with Loyalty

Travis Markel, Arrivia , Arrivia | August 02 2022

Like many consumers, my purchasing habits changed during COVID-19. I went from buying the occasional shirt online to purchasing everything from a website. I was not alone. According to Digital.

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Employee Loyalty Deserves Its Own Strategy

Tess MacGibbon, The Lacek Group , The Lacek Group | August 01 2022

The crisis and stress of the pandemic created a widespread reconsideration of individual priorities. That shift in thinking led to 47.8 million resignations in 2021, the highest number in a single.

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Top Customer Data Platform Trends for 2022 and Beyond

The Group FiO Team , Group FiO | August 01 2022

Welcome to the Customer Data Platform era. When did this era officially begin? Somewhere between the confluence of when third-party cookies were no longer an option, personalized CX became the.

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11 Cognitive Biases in Marketing to Boost Customer Retention

Tamas Oszi, Antavo , Antavo | July 29 2022

As the age-old saying goes, everything’s fair in love and war. However, in the 21st century, you can add another item to the list: marketing. Because being able to capture the hearts and minds.

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Intelligent Marketing: Leverage The Power Of ML For Personalized Journeys

Patrick Tripp, Cheetah Digital , Marigold Engage + by Marigold | July 29 2022

For over a decade I have been searching for the Holy Grail: a way to ensure mere marketing mortals like myself can have access to the power of advanced analytics. With this power comes a great.

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Personalizing Experiences at the Intersection of UX and Loyalty

olin Eagan, Lauren Sutherland, and Bindu Gupta, ICF Next , Phaedon | July 28 2022

A seamless, personalized loyalty program requires an understanding of the latest user experience trends and common pitfalls Loyalty experiences are much more than loyalty programs—and.

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Trust Is a Must

Tess MacGibbon, The Lacek Group , The Lacek Group | July 28 2022

And nurturing loyalty will help you build it.In today’s tumultuous world, trust is hard won. Overall consumer trust is failing, which means establishing and maintaining trust with your.

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Detecting and Preventing Loyalty Fraud: Technology Explained

Tamas Oszi, Antavo , Antavo | July 27 2022

Did you know that in recent years, loyalty program fraud has risen by 89%? Besides the obvious monetary loss that comes with this, leaving your reward program vulnerable to fraud also.

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Better Together: Five Ways Credit Unions Can Use Travel Benefits to Grow Membership Levels and.

The Arrivia Team , Arrivia | July 27 2022

Outside of their core banking product, credit unions employ different tactics to attract new members and keep existing ones engaged. Member benefits — think preferential rates on car insurance,.

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Great Data Alone Won’t Make You Data-Driven – Here’s What Will

Lisa Lee, Salesforce , Salesforce | July 26 2022

Companies are investing in data at record levels. Yet even as they add data execs to the C-suite and spend more money to collect, analyze, and store more and more information, many are seeing.

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