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Supplier-Contributed Blogs

Implementing an Instant Payments Infrastructure – A Guide to Success

Jamie Schless, FIS , FIS Global | January 07 2025

Instant payments are becoming the norm globally, with real-time payments schemes appearing in new countries every year. In this series of articles on instant payments, we’re.

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Building Powerful Loyalty Programs for Customer Retention

The Switchfly Team , Switchfly | January 06 2025

No matter the size of your business, customer retention is always critical. With other businesses vying for attention, maintaining a loyal customer base can significantly impact a company's.

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Seven Proven Strategies for Customer Retention in Banking

The Comarch Team , Comarch | January 03 2025

You've invested heavily in customer service, offering a positive banking experience for all. Yet, churn rates remain an unwelcome visitor. Why? Because in this digital age.

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Good CX Delivers Better Outcomes for Customers, Employees and Organizations

Carrie Bradley, Bond Brand Loyalty , Bond Brand Loyalty | January 02 2025

Belonging, Authenticity, and CXEase, Effectiveness, and Emotion have been identified as the foundation of customer experience (CX) as highlighted by Forrester Research. Each has a.

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Adapting Loyalty to Meet Revenue and Customer Needs

Caitlin Koenig, Bounteous , Bounteous | December 31 2024

There are a lot of options vying for a customer's attention. Large and small retailers, restaurants, convenience stores, and more are re-evaluating their approach to customer loyalty programs.

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Mobile App Gamification to Boost Customer Experience

Rebecca George, Capillary , Capillary Technologies | December 30 2024

Gamification has drilled its way into the modern digital lifestyle, and it continues to make its presence known. Mobile app gamification is a great way to augment customer experience and strengthen.

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Looking Ahead at Loyalty and Payments for 2025

, Engage People | December 27 2024

As someone who has been in the loyalty and payments industry for years, I can confidently say that 2025 feels like a turning point. The pace of innovation is relentless, and the changes reshaping how.

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What You Can Learn from the Best Fuel Retail Loyalty Programs

The Comarch Team , Comarch | December 26 2024

For most drivers, filling up at the gas station isn't exactly a delightful experience. Fuel itself is an intangible product and a necessary expense that often takes.

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Harnessing AI for Next-Level Benchmarking, Research & Insights

Kienan McLellan & Ben Chan, Bond Brand Loyalty , Bond Brand Loyalty | December 24 2024

Artificial intelligence and its ability to research and benchmark has long been in development but, more recently, its strides have been borderline brain-like, particularly in its ability to process.

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Naughty or Nice? Assessing Your Loyalty Program’s Holiday Report Card

Randy Hernandez, Capillary , Capillary Technologies | December 23 2024

Take stock of your loyalty efforts—simple tips and strategies to delight customers and drive growth in the new year.  It’s that time of year again.  In addition to .

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How Gamification Can Mitigate Financial Liability in Point-Based Loyalty Programs

The CataBoom Team , CataBoom | December 20 2024

Point-based loyalty programs have become a cornerstone of many successful brands. They offer a powerful tool to boost customer retention, increase sales, and foster brand loyalty. However, they also.

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Leveraging AI for Scalable Personalization for Marketing Success

Courtney Hofbauer, Bounteous , Bounteous | December 19 2024

Efficiency and customer-centricity are more vital than ever for businesses to succeed.Reports indicate that 66% of consumers expect companies to understand their unique needs and.

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