Supplier-Contributed Blogs

Welcome to Loyalty360’s Supplier-Contributed Blogs, your go-to source for daily insights from top experts in customer loyalty. Explore thought leadership on a range of topics, including loyalty program strategy, customer experience and engagement, rewards program design, cutting-edge technology, and more. Stay ahead of the curve with valuable content designed to help you navigate the latest industry trends.

Supplier-Contributed Blogs

Three Impacts of COVID-19 on Capital Markets

Tony Warren | SVP and Head of Strategy, FIS Capital Markets , FIS Global | September 16 2020

From health alarms to adjusting to working from home to greater social awareness, we’re all seeing the impact of COVID-19 in both subtle and stark ways. Similarly, the way the world.

Technology

Data Is Your Friend In Uncertain Times

Tim Nargassans | Data Solutions Group, FIS , FIS Global | April 27 2020

When everything around us changes overnight, we’re left wondering how to navigate new realities. In the moment, we sometimes forget that we can lean on old business principles, like old friends.

Data Analytics

The case for modernizing the customer experience now

Dondi Black | Senior Manager, Payments Strategies, FIS Global , FIS Global | February 17 2020

Community banks have long been entrenched in the populations they serve, and as a result have one of the richest histories in financial services. But the experience of banking has changed.

CX (Customer Experience)

Three Routes to Modernization

Steve McLaughlin | SVP Product Management, FIS Global , FIS Global | February 11 2020

From trading to data management to settlement and accounting, the executives that I speak to recognize that they need to do more with less and still deliver a customer experience that is consistently.

Data Analytics

Prepaid wearables let fans keep having fun

Jerry Uffner | SVP and Group Executive, FIS Global , FIS Global | February 04 2020

If you’ve attended a game or another event on a college campus lately, you’ve probably experienced waiting for a long time in a long line. Given a choice, who would want to spend time.

CX (Customer Experience)

To Beacon or Not to Beacon

Trevor Mast , FIS Global | July 11 2017

Merchants are always looking for innovative ways to promote new sales. Historically, they’ve come up with a variety of ways to attract business, from hiring someone to stand outside their store.

Streamlining Ordering at Quick Service Restaurants

Kris Carrera , FIS Global | June 06 2017

How can QSRs benefit your business?Waiting in line for what was meant to be fast food can take the edge off a tasty meal. But quick service restaurants (QSRs) are complicated operations: real-time.

Revolutionizing Retail with Wearables

Dan Peacock , FIS Global | May 26 2017

New wearable technology represents the POS frontlineWhat do you think? Will the increase in popularity for mobile payments help drive adoption of wearables by shoppers?You’re probably.

Omnichannel Strategies For Merchants

Dan Peacock , FIS Global | May 08 2017

Flexible payment mechanisms as a central pillar of modern retailing.The term omnichannel may be overused and overhyped, but few would deny that a coherent omnichannel strategy is a fundamental.

Agile Development for the Digital Age

Kris Carrera , FIS Global | April 07 2017

How a hyper-collaborative approach brings fluid flexibility to product releases“The customer is always right” is a common mantra. But one that often went unconsidered when designing.

Finding the Hidden Value of Your Loyalty Program’s Indirect Benefits

Brian Dugan , FIS Global | March 15 2017

What are you doing to measure the indirect benefits of your loyalty program?You know you need a loyalty program to run a successful credit card program. But margin pressures mean program performance.

Can Predicting Cardholder Behavior Help Reduce Prepaid Costs?

David Johnson , FIS Global | March 03 2017

Using behavioral analysis to extend the life of cardholders while reducing costsAccess to credit remains problematic for many people as restrictions resulting from the 2008 financial crisis continue.

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