Videos & Podcasts

Are you doing all you can to retain your customers? Does each and every interaction between your customers strive for the ultimate customer-centric experience? Join Loyalty360 and Pointillist for a 60-minute webinar, during which you’ll see...Read More

A key indicator of customer loyalty is the effectiveness of your ability to deliver value to customers. Too often organizations get distracted by measuring against internal metrics, such as customer satisfaction, which is not an accurate predictor...Read More

In this podcast, we are joined by John Bartold of Epsilon as he discusses the journey towards customer-centricity. But the truth is there is no silver bullet to solving customer’s loyalty requirements in today’s always-on, digital...Read More

In this podcast, we are joined by Tom Salutz of DataCo to discuss how the marketing department of a national specialty retailer was enlisted to find ways to increase the penetration of their new rewards program.The retailer, with both brick &...Read More

Join Morana Bakula, Bond Brand Loyalty’s Director of Customer Experience, Scott Robinson, Bond’s Vice-President Loyalty Solutions, and guest speaker Kerry Bodine, co-author of Outside In: The Power of Putting Customers at the Center of...Read More

Patrick Reynolds, Head of Marketing for SessionM, which helps clients build loyalty through advanced automation and integrated that drives personalization and engagement across numerous channels, talks about being a disruptor in the loyalty space,...Read More

Patrick Reynolds, Head of Marketing for SessionM, which helps clients build loyalty through advanced automation and integrated that drives personalization and engagement across numerous channels, talks about being a disruptor in the loyalty space,...Read More

Christian Hausammann, VP of Loyalty for Snipp, which builds incentive marketing solutions to help brands engage and interact with their customers, drive sales, and encourage loyalty, talks about best practices for using technology to generate...Read More

Christian Hausammann, VP of Loyalty for Snipp, which builds incentive marketing solutions to help brands engage and interact with their customers, drive sales, and encourage loyalty, talks about best practices for using technology to generate...Read More

In this podcast, we are joined by Ritesh Bhavnani of Snipp who will be discussing the rapidly expanding Internet of Things (“IoT”).  This diversifying "IoT" ecosystem is having a profound impact on loyalty programs...Read More