Health Mart, a network of more than 3,500 independently owned and operated pharmacies, and a wholly-owned subsidiary of McKesson Pharmaceuticals, has assumed control of customer satisfaction among brick-and-mortar chain drug stores, according to the recently released J.D. Power 2016 U.S. Pharmacy Study.
Those keen customer satisfaction levels (scoring 898 on a 1,000-point scale in the study) lend themselves well to Health Mart’s customer loyalty mission: “Building loyalty from the ground up. At....