Huntington and TCF Financial to merge in $22 billion dealTwo big bank holding companies with huge name recognition in Michigan — Columbus, Ohio-based Huntington Bancshares and Detroit-based TCF Financial Corp. — are announcing plans...Read More

A recent study has identified four factors that predict user satisfaction with customer service chatbots. The study also found that a positive chatbot experience was associated with customer loyalty, highlighting the potential importance of the...Read More

Consumer expectations have been shifting rapidly over the past few years, and COVID-19 further accelerated these behaviors. There is an urgency to improve the customer experience, customer retention, and loyalty. Brands will need to adapt to...Read More

Turkey, travel and time with family are the hallmarks of a typical Thanksgiving holiday in the U.S. Yet, despite 2020 being an atypical year, millions of Americans took to the airways and highways this past week in what became one of the busiest...Read More

How Panera Bread Is Building Its Team Culture—VirtuallyRestrantBusinessOnline.com reports on how Panera Bread CEO Niren Chaudhary oversees executives on his team who he has never even met in person. It’s understandable, given that...Read More

Domino's Pizza Inc., the largest pizza company in the world based on global retails sales, announced week that more than 11,500 company-owned store and supply chain hourly team members and drivers will receive a special bonus in December, an...Read More

Wynn Las Vegas announces its debut of Wynn Rewards, its new customer loyalty card, on December 21. The program offers the finest rewards at the world's largest Five-Star resort, presenting members with an unmatched level of personalized offers...Read More

This year will be remembered for many things and, hopefully, we won’t experience another one like it.For retailers, most have experienced a negative impact to their revenue lines.Many are trying to recover and focus on the impending holiday...Read More

  Chances are you’ve probably driven past a convenience store owned by GPM Investments, the 7th largest convenience store chain in the country based in Richmond, VA. Nationally, GPM has 1,350 company-operated stores and 1,580 dealer...Read More

Best Buy Tests Remodeled Stores During Busy Holiday SeasonThe Minneapolis Star-Tribute says that some of the Best Buy stores that dot the Twin Cities have begun to function a little differently — with more employees working like Santa's...Read More