A new year is always a good time to make a resolution and deliver on it.As 2020 slowly fades in everyone’s collective memory, the impact from it is real.From a customer loyalty perspective, you want your brand to leave a sea of sameness and...Read More

Giving your loyal customers the experience they deserveWith a shifting global commerce climate, flexible returns policies are no longer the exception, but the rule. Merchant returns policies help determine how and where customers shop.With the...Read More

Gap Inc. Bets on Yeezy, Loyalty Programs and New Categories Consistent with a startup mindset, Gap Inc. is leaning into what’s working, abandoning what’s not and preparing for a successful 2021. For the Gap, Banana Republic, Old Navy...Read More

Tripadvisor announced that for the first time hotels and B&Bs can expand their visibility and reach to a ready-to-book, high spend traveler audience by participating directly in Tripadvisor Plus, a new membership program for travelers...Read More

Seneca Women, a global leadership and media platform, together with Mastercard and Deserve today announced a credit card created to advance women in the economy. The Card by Seneca Women, scheduled to launch this Spring, is the first-ever credit...Read More

We live in a world of clickbait and algorithms that favor the most extreme titles, opinions and content. Add in the real challenges individuals and corporations faced over the last 12 months, and we may be tempted to ignore certain big stories in...Read More

This #loyaltyexpertsvoice episode features Bartosz Demczuk, Comarch's Consulting Director for the Middle East & Asia markets, explaining why collecting #customerdata is so important these days. Additionally, Bart reveals what you can learn...Read More

Salesforce Launches Tool to Help Businesses Drive Loyalty During the Pandemic Salesforce unveiled a product designed to help companies that are selling through distribution channels automate, scale, and leverage AI-driven insights for their...Read More

Bed Bath & Beyond announced the biggest change in its product assortment in a generation, with plans to launch at least eight new Owned Brands in fiscal 2021, with six of these being launched sequentially in the first six months of the fiscal...Read More

IHS Markit announced the results of its 25th annual Automotive Loyalty Awards today, recognizing General Motors for its leadership as top manufacturer for automotive loyalty in the U.S. in 2020. This is the sixth consecutive win for GM in the...Read More