Consumers demand experiences that speak to their deepest emotions and true feelings. Yet we all know that data is drying up and trends are moving faster then ever. How can you stay on top of key decision-making factors that traditional research...Read More

As an e-commerce business owner, there’s a good chance that you’re missing out on more potential business than you might think.Why is this?Two words: False declines.We’ve previously gone in-depth explaining what ...Read More

Moe's Southwest Grill To Launch National Kids Eat Free Program Moe's Southwest Grill says beginning Sunday, April 18, all restaurants nationwide will offer one kids meal for children under 12 years old every Sunday with the purchase of an...Read More

The Kroger Co. is launching the country's first Customer Fulfillment Center (CFC), combining vertical integration, machine learning, and robotics with affordable, friendly, and fast delivery service for fresh food. Located in Monroe, OH...Read More

Taco Bell has opened a new digital-only store in in New York City with a new Cantina in the heart of Times Square. The Cantina opens its doors to New Yorkers on April 14, but fans across the globe can immerse themselves in the Times Square...Read More

Even though the California Consumer Protection Act (the “CCPA”) is still wet behind the ears – only becoming effective on January 1, 2020 – California voters decided in November 2020 to amend and expand the CCPA by passing...Read More

In today’s “smart,” connected world, cybercriminals and their tools are having a field day. Anything connected to the internet is within reach as bad actors execute phishing campaigns and malware strains that are...Read More

Emotional loyalty can mean different things to different brands. And even then, some brands have a hard time even defining the term, which has baffled many industry experts and researchers for years. “Emotional loyalty is fairly difficult...Read More

Levi’s CFO Plans to Increase Capital Spending on Digital InitiativesThe Wall Street Journal reports that Levi Strauss & Co.’s finance chief is ramping up the jeans maker’s capital spending, aiming to spend two-thirds of it on...Read More

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, announced a new customer experience management program with QDOBA Mexican Eats. The Mexican fast casual chain is working...Read More